Software comparison
LiveAgent vs Zoho Desk for help desk software
LiveAgent and Zoho Desk are closely matched for core workflows. Both support email ticketing, shared inbox, live chat, phone support, and whatsapp support. LiveAgent has confirmed API access, gdpr compliance, and customer portal. Zoho Desk has confirmed free plan.
Choose LiveAgent if…
- Choose LiveAgent if confirmed API access matters to you; this detail is not yet confirmed for Zoho Desk.
- Choose LiveAgent if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Zoho Desk.
- Choose LiveAgent if confirmed customer portal matters to you; this detail is not yet confirmed for Zoho Desk.
Choose Zoho Desk if…
- Choose Zoho Desk if confirmed free plan matters to you; this detail is not yet confirmed for LiveAgent.
Key decision points
- Zoho Desk has confirmed free plan; free plan is not yet confirmed for LiveAgent.
- LiveAgent has confirmed API access; API access is not yet confirmed for Zoho Desk.
- LiveAgent has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Zoho Desk.
- LiveAgent has confirmed customer portal; customer portal is not yet confirmed for Zoho Desk.
Features
| Feature | LiveAgent | Zoho Desk |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | Not confirmed |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | YesSource | Not confirmed |
| AI replies | YesSource | Not confirmed |
| AI ticket summaries | YesSource | YesSource |
| Collision detection | YesSource | Not confirmed |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | YesSource |
| Multiple brands | Not confirmed | YesSource |
| Multilingual support | YesSource | YesSource |
Integrations
Technical
Security and compliance
| Feature | LiveAgent | Zoho Desk |
|---|---|---|
| GDPR compliance | YesSource | Not confirmed |
Pricing
| Feature | LiveAgent | Zoho Desk |
|---|---|---|
| Free plan | Not confirmed | YesSource |
Commercial
| Feature | LiveAgent | Zoho Desk |
|---|---|---|
| Affiliate programme | YesSource | Not confirmed |
Starting price comparison
Comparable starting prices are unavailable. Check current pricing with LiveAgent and Zoho Desk.
More product information
LiveAgent overview · Zoho Desk overview · Comparison data · Markdown