Software comparison

LiveAgent vs Re:amaze for help desk software

LiveAgent and Re:amaze are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and social media support. LiveAgent has confirmed gdpr compliance, phone support, and whatsapp support. Re:amaze has confirmed free plan.

Choose LiveAgent if…

  • Choose LiveAgent if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Re:amaze.
  • Choose LiveAgent if confirmed phone support matters to you; this detail is not yet confirmed for Re:amaze.
  • Choose LiveAgent if confirmed whatsapp support matters to you; this detail is not yet confirmed for Re:amaze.

Choose Re:amaze if…

  • Choose Re:amaze if confirmed free plan matters to you; this detail is not yet confirmed for LiveAgent.

Key decision points

Features

Features features
FeatureLiveAgentRe:amaze
Email ticketingYesSourceYesSource
Shared inboxYesSourceYesSource
Live chatYesSourceYesSource
Phone supportYesSourceNot confirmed
WhatsApp supportYesSourceNot confirmed
Social media supportYesSourceYesSource
Knowledge baseYesSourceYesSource
Customer portalYesSourceNot confirmed
SLAsYesSourceNot confirmed
Ticket routingYesSourceNot confirmed
AutomationYesSourceYesSource
MacrosYesSourceNot confirmed
AI repliesYesSourceYesSource
AI ticket summariesYesSourceYesSource
Collision detectionYesSourceYesSource
CSATYesSourceNot confirmed
Custom fieldsYesSourceNot confirmed
Multiple brandsNot confirmedYesSource
Multilingual supportYesSourceNot confirmed

Integrations

Integrations features
FeatureLiveAgentRe:amaze
Shopify integrationNot confirmedYesSource
CRM integrationsYesSourceYesSource

Technical

Technical features
FeatureLiveAgentRe:amaze
APIYesSourceYesSource

Platforms

Platforms features
FeatureLiveAgentRe:amaze
Mobile appsNot confirmedYesSource

Security and compliance

Security and compliance features
FeatureLiveAgentRe:amaze
GDPR complianceYesSourceNot confirmed

Pricing

Pricing features
FeatureLiveAgentRe:amaze
Free planNot confirmedYesSource

Commercial

Commercial features
FeatureLiveAgentRe:amaze
Affiliate programmeYesSourceNot confirmed

Starting price comparison

LiveAgent has the lower starting price: $15, compared with $29.

More product information

LiveAgent overview · Re:amaze overview · Comparison data · Markdown