# LiveAgent vs HappyFox for help desk software

LiveAgent and HappyFox are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and phone support. LiveAgent has confirmed gdpr compliance, ticket routing, macros, and ai replies.

## Key decision points

- LiveAgent has confirmed gdpr compliance; gdpr compliance is not yet confirmed for HappyFox.
- LiveAgent has confirmed ticket routing; ticket routing is not yet confirmed for HappyFox.
- LiveAgent has confirmed macros; macros is not yet confirmed for HappyFox.
- LiveAgent has confirmed ai replies; ai replies is not yet confirmed for HappyFox.

## Choose LiveAgent if…

- Choose LiveAgent if confirmed gdpr compliance matters to you; this detail is not yet confirmed for HappyFox.
- Choose LiveAgent if confirmed ticket routing matters to you; this detail is not yet confirmed for HappyFox.
- Choose LiveAgent if confirmed macros matters to you; this detail is not yet confirmed for HappyFox.
- Choose LiveAgent if confirmed ai replies matters to you; this detail is not yet confirmed for HappyFox.

## Features

| Feature | LiveAgent | HappyFox |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/aircall/)) |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |
| Social media support | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://www.liveagent.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| SLAs | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Ticket routing | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Not confirmed |
| Automation | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Macros | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Not confirmed |
| AI replies | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Not confirmed |
| AI ticket summaries | Yes (verified 4 September 2026; [source](https://www.liveagent.com/pricing/)) | Not confirmed |
| Collision detection | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Not confirmed |
| CSAT | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Custom fields | Yes (verified 4 September 2026; [source](https://www.liveagent.com/features/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Multiple brands | Not confirmed | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Multilingual support | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |

## Integrations

| Feature | LiveAgent | HappyFox |
| --- | --- | --- |
| Shopify integration | Not confirmed | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |
| CRM integrations | Yes (verified 4 September 2026; [source](https://www.liveagent.com/integrations/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |

## Technical

| Feature | LiveAgent | HappyFox |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.liveagent.com/terms-and-conditions/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |

## Security and compliance

| Feature | LiveAgent | HappyFox |
| --- | --- | --- |
| GDPR compliance | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Not confirmed |

## Commercial

| Feature | LiveAgent | HappyFox |
| --- | --- | --- |
| Affiliate programme | Yes (verified 4 September 2026; [source](https://www.liveagent.com/)) | Not confirmed |

## Evidence

- **LiveAgent — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard”
- **HappyFox — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Features Email Ticketing”
- **LiveAgent — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard”
- **HappyFox — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Shared Inbox Software”
- **LiveAgent — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Live Chat Fastest live chat on the market”
- **HappyFox — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Add live chat to your website”
- **LiveAgent — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Call Center Manage and route all your calls”
- **HappyFox — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/aircall/. Evidence: “Receive inbound calls and make outbound calls from HappyFox.”
- **LiveAgent — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard”
- **HappyFox — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Convert WhatsApp messages into help desk tickets”
- **LiveAgent — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Social Media Chat with followers in LiveAgent”
- **HappyFox — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Convert facebook messages into tickets with this social help desk”
- **LiveAgent — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Knowledge Base Provide self-service options”
- **HappyFox — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Knowledge Base”
- **LiveAgent — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/pricing/. Evidence: “Customer Portal Gives you the opportunity to create an unlimited amount of separate customer portals”
- **HappyFox — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Self Service Portal”
- **LiveAgent — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Service Level Agreement (SLA) Learn about Service Level Agreements (SLAs) and their role in defining customer expectations and pro...”
- **HappyFox — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “SLA Management”
- **LiveAgent — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Automated Ticket Distribution Automated ticket distribution in LiveAgent assigns help desk tickets to agents based on predefined r...”
- **LiveAgent — Automation:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Automate up to 75% of conversations with built-in AI.”
- **HappyFox — Automation:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Help Desk Automation”
- **LiveAgent — Macros:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Canned Messages (Macros) Boost efficiency with LiveAgent's canned messages!”
- **LiveAgent — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “AI Answer Assistant Instant polished replies”
- **LiveAgent — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/pricing/. Evidence: “AI Ticket Summary catch up”
- **LiveAgent — Collision detection:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Agent Collision Detection Prevent multiple agents from working on the same ticket”
- **LiveAgent — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Ticket satisfaction survey Collect customer satisfaction ratings after ticket resolution”
- **HappyFox — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Satisfaction Survey”
- **LiveAgent — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/features/. Evidence: “Custom ticket fields Add custom fields to tickets to capture specific information”
- **HappyFox — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Help Desk Customization”
- **HappyFox — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Multi-Brand Helpdesk”
- **LiveAgent — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “AI Chatbot Resolves customer inquiries instantly, 24/7, in 100+ languages”
- **HappyFox — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Multilingual Help Desk”
- **HappyFox — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Access Shopify orders and customer details within your HappyFox Help Desk”
- **LiveAgent — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/integrations/. Evidence: “Agile CRM integrates with LiveAgent to enhance customer service efficiency.”
- **HappyFox — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “View details from Salesforce objects in your Help Desk”
- **LiveAgent — API:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/terms-and-conditions/. Evidence: “LiveAgent API made available via the Site”
- **HappyFox — API:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Help Desk API Docs”
- **LiveAgent — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “GDPR”
- **LiveAgent — Affiliate programme:** Yes. Last verified 4 September 2026. Source: https://www.liveagent.com/. Evidence: “Affiliate Program”