Software comparison
LiveAgent vs Deskpro for help desk software
LiveAgent and Deskpro are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. LiveAgent has confirmed collision detection. Deskpro has confirmed multiple brands, shopify integration, and webhooks.
Choose LiveAgent if…
- Choose LiveAgent if confirmed collision detection matters to you; this detail is not yet confirmed for Deskpro.
Choose Deskpro if…
- Choose Deskpro if confirmed multiple brands matters to you; this detail is not yet confirmed for LiveAgent.
- Choose Deskpro if confirmed shopify integration matters to you; this detail is not yet confirmed for LiveAgent.
- Choose Deskpro if confirmed webhooks matters to you; this detail is not yet confirmed for LiveAgent.
Key decision points
- LiveAgent has confirmed collision detection; collision detection is not yet confirmed for Deskpro.
- Deskpro has confirmed multiple brands; multiple brands is not yet confirmed for LiveAgent.
- Deskpro has confirmed shopify integration; shopify integration is not yet confirmed for LiveAgent.
- Deskpro has confirmed webhooks; webhooks is not yet confirmed for LiveAgent.
Features
| Feature | LiveAgent | Deskpro |
|---|---|---|
| Email ticketing | YesSource | YesSource |
| Shared inbox | YesSource | YesSource |
| Live chat | YesSource | YesSource |
| Phone support | YesSource | YesSource |
| WhatsApp support | YesSource | YesSource |
| Social media support | YesSource | YesSource |
| Knowledge base | YesSource | YesSource |
| Customer portal | YesSource | YesSource |
| SLAs | YesSource | YesSource |
| Ticket routing | YesSource | YesSource |
| Automation | YesSource | YesSource |
| Macros | YesSource | YesSource |
| AI replies | YesSource | YesSource |
| AI ticket summaries | YesSource | YesSource |
| Collision detection | YesSource | Not confirmed |
| CSAT | YesSource | YesSource |
| Custom fields | YesSource | YesSource |
| Multiple brands | Not confirmed | YesSource |
| Multilingual support | YesSource | YesSource |
Integrations
Technical
Platforms
| Feature | LiveAgent | Deskpro |
|---|---|---|
| Mobile apps | Not confirmed | YesSource |
Security and compliance
Commercial
| Feature | LiveAgent | Deskpro |
|---|---|---|
| Affiliate programme | YesSource | Not confirmed |
Starting price comparison
LiveAgent has the lower starting price: $15, compared with $39.
More product information
LiveAgent overview · Deskpro overview · Comparison data · Markdown