# Hiver vs HappyFox for help desk software

Hiver and HappyFox are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and phone support. Hiver has confirmed gdpr compliance, ticket routing, macros, and ai replies.

## Key decision points

- Hiver has confirmed gdpr compliance; gdpr compliance is not yet confirmed for HappyFox.
- Hiver has confirmed ticket routing; ticket routing is not yet confirmed for HappyFox.
- Hiver has confirmed macros; macros is not yet confirmed for HappyFox.
- Hiver has confirmed ai replies; ai replies is not yet confirmed for HappyFox.

## Choose Hiver if…

- Choose Hiver if confirmed gdpr compliance matters to you; this detail is not yet confirmed for HappyFox.
- Choose Hiver if confirmed ticket routing matters to you; this detail is not yet confirmed for HappyFox.
- Choose Hiver if confirmed macros matters to you; this detail is not yet confirmed for HappyFox.
- Choose Hiver if confirmed ai replies matters to you; this detail is not yet confirmed for HappyFox.

## Features

| Feature | Hiver | HappyFox |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Live chat | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/aircall/)) |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |
| Social media support | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://hiverhq.com/features/knowledge-base)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| SLAs | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Ticket routing | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Not confirmed |
| Automation | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Macros | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Not confirmed |
| AI replies | Yes (verified 4 September 2026; [source](https://hiverhq.com/features/ai)) | Not confirmed |
| CSAT | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Custom fields | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Multiple brands | Not confirmed | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Multilingual support | Yes (verified 4 September 2026; [source](https://hiverhq.com/features/knowledge-base)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |

## Integrations

| Feature | Hiver | HappyFox |
| --- | --- | --- |
| Shopify integration | Yes (verified 4 September 2026; [source](https://hiverhq.com/integrations)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |
| CRM integrations | Yes (verified 4 September 2026; [source](https://hiverhq.com/integrations)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |

## Technical

| Feature | Hiver | HappyFox |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://hiverhq.com/integrations)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://hiverhq.com/integrations)) | Not confirmed |

## Platforms

| Feature | Hiver | HappyFox |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Not confirmed |

## Security and compliance

| Feature | Hiver | HappyFox |
| --- | --- | --- |
| GDPR compliance | Yes (verified 4 September 2026; [source](https://hiverhq.com/pricing/hiver-omni)) | Not confirmed |

## Evidence

- **Hiver — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Shared Inbox and ticketing Manage team inboxes (like support@) and track every request with clear ownership and full history.”
- **HappyFox — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Features Email Ticketing”
- **Hiver — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Shared Inbox and ticketing Manage team inboxes (like support@) and track every request with clear ownership and full history.”
- **HappyFox — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Shared Inbox Software”
- **Hiver — Live chat:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Omnichannel Manage email, live chat, and self-service support from one unified workspace.”
- **HappyFox — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Add live chat to your website”
- **Hiver — Phone support:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Voice Handle inbound and outbound calls, alongside other customer conversations.”
- **HappyFox — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/aircall/. Evidence: “Receive inbound calls and make outbound calls from HappyFox.”
- **Hiver — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Hiver Omni is a standalone platform that works with Gmail, Outlook, and other email providers. It brings email, live chat, Slack, voice, WhatsApp, and social into one workspace.”
- **HappyFox — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Convert WhatsApp messages into help desk tickets”
- **Hiver — Social media support:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Hiver Omni is a standalone platform that works with Gmail, Outlook, and other email providers. It brings email, live chat, Slack, voice, WhatsApp, and social into one workspace.”
- **HappyFox — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Convert facebook messages into tickets with this social help desk”
- **Hiver — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/features/knowledge-base. Evidence: “Hiver AI builds your help center from scratch, drawing on your docs and past conversations.”
- **HappyFox — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Knowledge Base”
- **Hiver — Customer portal:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Customer Portal Give customers a self-service portal to submit and track requests.”
- **HappyFox — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Self Service Portal”
- **Hiver — SLAs:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “SLAs Set response and resolution targets to keep customer commitments on track.”
- **HappyFox — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “SLA Management”
- **Hiver — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Routing and assignments Route conversations and assign clear owners so nothing slips through the cracks.”
- **Hiver — Automation:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Rule-based Automations Automate repetitive work with rules that trigger actions when certain conditions are met.”
- **HappyFox — Automation:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Help Desk Automation”
- **Hiver — Macros:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Email templates Save answers to common questions so teams can respond faster and stay consistent.”
- **Hiver — AI replies:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/features/ai. Evidence: “AI Copilot An intelligent coworker that routes requests, triages them, drafts the reply and surfaces resolution steps.”
- **Hiver — CSAT:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “CSAT surveys Capture feedback with customer satisfaction surveys.”
- **HappyFox — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Satisfaction Survey”
- **Hiver — Custom fields:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Custom Fields Capture details in predefined fields for better context, categorization, and analysis.”
- **HappyFox — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Help Desk Customization”
- **HappyFox — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Multi-Brand Helpdesk”
- **Hiver — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/features/knowledge-base. Evidence: “Multilingual Write an article once and publish it in every language your customers speak.”
- **HappyFox — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Multilingual Help Desk”
- **Hiver — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/integrations. Evidence: “Shopify See order status, fulfillment, and refunds beside the customer's message.”
- **HappyFox — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Access Shopify orders and customer details within your HappyFox Help Desk”
- **Hiver — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/integrations. Evidence: “Salesforce Pull account, opportunity, and case data into the ticket and log every interaction back to the CRM.”
- **HappyFox — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “View details from Salesforce objects in your Help Desk”
- **Hiver — API:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/integrations. Evidence: “Open APIs and webhooks let you pull any data point in and push updates back out.”
- **HappyFox — API:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Help Desk API Docs”
- **Hiver — Webhooks:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/integrations. Evidence: “Open APIs and webhooks let you pull any data point in and push updates back out.”
- **Hiver — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Hiver Mobile apps Manage email and chat conversations on the go with Hiver’s mobile apps for Android and iOS.”
- **Hiver — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://hiverhq.com/pricing/hiver-omni. Evidence: “Hiver is GDPR, SOC 2 Type II, ISO 27001, CCPA, and HIPAA compliant.”