# Help Scout vs Re:amaze for help desk software

Help Scout and Re:amaze are closely matched for core workflows. Both support free plan, API access, email ticketing, shared inbox, and live chat. Help Scout has confirmed gdpr compliance, phone support, whatsapp support, and customer portal.

## Key decision points

- Help Scout has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Re:amaze.
- Help Scout has confirmed phone support; phone support is not yet confirmed for Re:amaze.
- Help Scout has confirmed whatsapp support; whatsapp support is not yet confirmed for Re:amaze.
- Help Scout has confirmed customer portal; customer portal is not yet confirmed for Re:amaze.

## Choose Help Scout if…

- Choose Help Scout if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Help Scout if confirmed phone support matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Help Scout if confirmed whatsapp support matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Help Scout if confirmed customer portal matters to you; this detail is not yet confirmed for Re:amaze.

## Features

| Feature | Help Scout | Re:amaze |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Not confirmed |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Not confirmed |
| Social media support | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Not confirmed |
| SLAs | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Not confirmed |
| Ticket routing | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Not confirmed |
| Automation | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Macros | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Not confirmed |
| AI replies | Yes (verified 4 September 2026; [source](https://www.helpscout.com/ai-features/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/ai)) |
| AI ticket summaries | Yes (verified 4 September 2026; [source](https://www.helpscout.com/ai-features/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/ai)) |
| Collision detection | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| CSAT | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Not confirmed |
| Custom fields | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Not confirmed |
| Multiple brands | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Multiple inboxes | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Not confirmed |
| Multilingual support | Yes (verified 4 September 2026; [source](https://www.helpscout.com/ai-features/)) | Not confirmed |

## Integrations

| Feature | Help Scout | Re:amaze |
| --- | --- | --- |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.helpscout.com/help-desk-integration/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| CRM integrations | Yes (verified 4 September 2026; [source](https://www.helpscout.com/help-desk-integration/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/integrations)) |

## Technical

| Feature | Help Scout | Re:amaze |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.helpscout.com/help-desk-integration/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Webhooks | Yes (verified 4 September 2026; [source](https://www.helpscout.com/help-desk-integration/)) | Not confirmed |

## Platforms

| Feature | Help Scout | Re:amaze |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.helpscout.com/mobile/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |

## Security and compliance

| Feature | Help Scout | Re:amaze |
| --- | --- | --- |
| GDPR compliance | Yes (verified 4 September 2026; [source](https://www.helpscout.com/company/legal/terms-of-service/)) | Not confirmed |

## Pricing

| Feature | Help Scout | Re:amaze |
| --- | --- | --- |
| Free plan | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/pricing)) |

## Evidence

- **Help Scout — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Email Manage customer emails as a team.”
- **Re:amaze — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages”
- **Help Scout — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Shared Inbox Inboxes Collaborate on customer conversations in a shared workspace.”
- **Re:amaze — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “A shared inbox for your entire team to manage customer conversations from multiple channels”
- **Help Scout — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Live chat Offer live chat anywhere on your website or in-app.”
- **Re:amaze — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Chat Live chat with automated messaging, chatbots, and video calls for your website or web app.”
- **Help Scout — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Phone/voice Make and receive phone calls, logged in Help Scout. Via integration”
- **Help Scout — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “WhatsApp Handle customer conversations through WhatsApp.”
- **Help Scout — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Messenger Handle customer conversations through Facebook Messenger. Instagram Handle customer conversations through Instagram.”
- **Re:amaze — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages”
- **Help Scout — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Knowledge base Docs sites Build a searchable and branded help center or knowledge base.”
- **Re:amaze — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “FAQ Customizable and embeddable FAQ center to help customers help themselves.”
- **Help Scout — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Secure customer portal”
- **Help Scout — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Service Level Agreements (SLAs) Set and track response targets across conversations to keep work on schedule.”
- **Help Scout — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Routing Automatically assign conversations evenly across your team to balance the workload.”
- **Help Scout — Automation:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Automation Workflows Organize, assign, or reply to conversations automatically.”
- **Re:amaze — Automation:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Automate common tasks using a combination of workflow macros and AI”
- **Help Scout — Macros:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Saved replies Create a library of FAQ responses you can search and insert in 2 clicks.”
- **Help Scout — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/ai-features/. Evidence: “Draft accurate replies with a click Get a head start on any reply with unlimited AI drafting, backed by your sources.”
- **Re:amaze — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/ai. Evidence: “Respond with AI Respond to customers professionally with AI suggested responses.”
- **Help Scout — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/ai-features/. Evidence: “Summarize long threads Pull critical context from back-and-forth messages to keep conversations moving.”
- **Re:amaze — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/ai. Evidence: “Summarize with AI Save time and increase team productivity with professional conversation summaries”
- **Re:amaze — Collision detection:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “Collision detection helps prevent embarrassing moments.”
- **Help Scout — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Surveys, CSAT, NPS Collect survey responses and ratings anywhere on your website or in your app.”
- **Help Scout — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Custom fields Track up to 10 custom data points on each conversation for use in reporting and workflows.”
- **Help Scout — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Multiple knowledge bases”
- **Re:amaze — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Multibrand Manage multiple support sites for multiple brands in one Re:amaze account.”
- **Help Scout — Multiple inboxes:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Multiple Inboxes Give every department or product its own dedicated place for support.”
- **Help Scout — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/ai-features/. Evidence: “Does AI Answers support multiple languages? Yes, AI Answers can handle conversations in over 50 languages, including Spanish, French, and many others.”
- **Help Scout — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/help-desk-integration/. Evidence: “Shopify”
- **Re:amaze — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Re:amaze for Shopify”
- **Help Scout — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/help-desk-integration/. Evidence: “Salesforce”
- **Re:amaze — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/integrations. Evidence: “CATEGORIES All categories All categories Chatbots Chatbots Communications Communications CRM CRM E-Commerce E-Commerce Email Marketing Email Marketing Payments Payments Social Media Social Media Other Other”
- **Help Scout — API:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/help-desk-integration/. Evidence: “Build with the Help Scout API Check out our developer docs to create your own apps and integrations.”
- **Re:amaze — API:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Developer Home Embed SDK Mobile SDK Custom Module SDK JSON API Reference”
- **Help Scout — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/help-desk-integration/. Evidence: “Webhooks”
- **Help Scout — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/mobile/. Evidence: “Download the free Help Scout mobile app today.”
- **Re:amaze — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Re:amaze Mobile helps you keep customers close while on the go. Available on iOS and Android”
- **Help Scout — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/company/legal/terms-of-service/. Evidence: “Data Processing Amendment”
- **Help Scout — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “The Free plan includes 5 users, 1 Inbox, and 1 Docs site.”
- **Re:amaze — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/pricing. Evidence: “Starter Just starting up? Get all of the features in Basic for unlimited team members. Limited to 500 Responded Conversations per month. $59 Flat Rate per Month”