# Help Scout vs HappyFox for help desk software Help Scout and HappyFox are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and phone support. Help Scout has confirmed free plan, gdpr compliance, ticket routing, and macros. ## Key decision points - Help Scout has confirmed free plan; free plan is not yet confirmed for HappyFox. - Help Scout has confirmed gdpr compliance; gdpr compliance is not yet confirmed for HappyFox. - Help Scout has confirmed ticket routing; ticket routing is not yet confirmed for HappyFox. - Help Scout has confirmed macros; macros is not yet confirmed for HappyFox. ## Choose Help Scout if… - Choose Help Scout if confirmed free plan matters to you; this detail is not yet confirmed for HappyFox. - Choose Help Scout if confirmed gdpr compliance matters to you; this detail is not yet confirmed for HappyFox. - Choose Help Scout if confirmed ticket routing matters to you; this detail is not yet confirmed for HappyFox. - Choose Help Scout if confirmed macros matters to you; this detail is not yet confirmed for HappyFox. ## Features | Feature | Help Scout | HappyFox | | --- | --- | --- | | Email ticketing | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | | Shared inbox | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | | Live chat | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | | Phone support | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/aircall/)) | | WhatsApp support | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | | Social media support | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | | Knowledge base | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | | Customer portal | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | | SLAs | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | | Ticket routing | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Not confirmed | | Automation | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | | Macros | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Not confirmed | | AI replies | Yes (verified 4 September 2026; [source](https://www.helpscout.com/ai-features/)) | Not confirmed | | AI ticket summaries | Yes (verified 4 September 2026; [source](https://www.helpscout.com/ai-features/)) | Not confirmed | | CSAT | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | | Custom fields | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | | Multiple brands | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | | Multiple inboxes | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Not confirmed | | Multilingual support | Yes (verified 4 September 2026; [source](https://www.helpscout.com/ai-features/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | ## Integrations | Feature | Help Scout | HappyFox | | --- | --- | --- | | Shopify integration | Yes (verified 4 September 2026; [source](https://www.helpscout.com/help-desk-integration/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | | CRM integrations | Yes (verified 4 September 2026; [source](https://www.helpscout.com/help-desk-integration/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | ## Technical | Feature | Help Scout | HappyFox | | --- | --- | --- | | API | Yes (verified 4 September 2026; [source](https://www.helpscout.com/help-desk-integration/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | | Webhooks | Yes (verified 4 September 2026; [source](https://www.helpscout.com/help-desk-integration/)) | Not confirmed | ## Platforms | Feature | Help Scout | HappyFox | | --- | --- | --- | | Mobile apps | Yes (verified 4 September 2026; [source](https://www.helpscout.com/mobile/)) | Not confirmed | ## Security and compliance | Feature | Help Scout | HappyFox | | --- | --- | --- | | GDPR compliance | Yes (verified 4 September 2026; [source](https://www.helpscout.com/company/legal/terms-of-service/)) | Not confirmed | ## Pricing | Feature | Help Scout | HappyFox | | --- | --- | --- | | Free plan | Yes (verified 4 September 2026; [source](https://www.helpscout.com/pricing/)) | Not confirmed | ## Evidence - **Help Scout — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Email Manage customer emails as a team.” - **HappyFox — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Features Email Ticketing” - **Help Scout — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Shared Inbox Inboxes Collaborate on customer conversations in a shared workspace.” - **HappyFox — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Shared Inbox Software” - **Help Scout — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Live chat Offer live chat anywhere on your website or in-app.” - **HappyFox — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Add live chat to your website” - **Help Scout — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Phone/voice Make and receive phone calls, logged in Help Scout. Via integration” - **HappyFox — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/aircall/. Evidence: “Receive inbound calls and make outbound calls from HappyFox.” - **Help Scout — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “WhatsApp Handle customer conversations through WhatsApp.” - **HappyFox — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Convert WhatsApp messages into help desk tickets” - **Help Scout — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Messenger Handle customer conversations through Facebook Messenger. Instagram Handle customer conversations through Instagram.” - **HappyFox — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Convert facebook messages into tickets with this social help desk” - **Help Scout — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Knowledge base Docs sites Build a searchable and branded help center or knowledge base.” - **HappyFox — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Knowledge Base” - **Help Scout — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Secure customer portal” - **HappyFox — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Self Service Portal” - **Help Scout — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Service Level Agreements (SLAs) Set and track response targets across conversations to keep work on schedule.” - **HappyFox — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “SLA Management” - **Help Scout — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Routing Automatically assign conversations evenly across your team to balance the workload.” - **Help Scout — Automation:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Automation Workflows Organize, assign, or reply to conversations automatically.” - **HappyFox — Automation:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Help Desk Automation” - **Help Scout — Macros:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Saved replies Create a library of FAQ responses you can search and insert in 2 clicks.” - **Help Scout — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/ai-features/. Evidence: “Draft accurate replies with a click Get a head start on any reply with unlimited AI drafting, backed by your sources.” - **Help Scout — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/ai-features/. Evidence: “Summarize long threads Pull critical context from back-and-forth messages to keep conversations moving.” - **Help Scout — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Surveys, CSAT, NPS Collect survey responses and ratings anywhere on your website or in your app.” - **HappyFox — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Satisfaction Survey” - **Help Scout — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Custom fields Track up to 10 custom data points on each conversation for use in reporting and workflows.” - **HappyFox — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Help Desk Customization” - **Help Scout — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Multiple knowledge bases” - **HappyFox — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Multi-Brand Helpdesk” - **Help Scout — Multiple inboxes:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “Multiple Inboxes Give every department or product its own dedicated place for support.” - **Help Scout — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/ai-features/. Evidence: “Does AI Answers support multiple languages? Yes, AI Answers can handle conversations in over 50 languages, including Spanish, French, and many others.” - **HappyFox — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Multilingual Help Desk” - **Help Scout — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/help-desk-integration/. Evidence: “Shopify” - **HappyFox — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Access Shopify orders and customer details within your HappyFox Help Desk” - **Help Scout — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/help-desk-integration/. Evidence: “Salesforce” - **HappyFox — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “View details from Salesforce objects in your Help Desk” - **Help Scout — API:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/help-desk-integration/. Evidence: “Build with the Help Scout API Check out our developer docs to create your own apps and integrations.” - **HappyFox — API:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Help Desk API Docs” - **Help Scout — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/help-desk-integration/. Evidence: “Webhooks” - **Help Scout — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/mobile/. Evidence: “Download the free Help Scout mobile app today.” - **Help Scout — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/company/legal/terms-of-service/. Evidence: “Data Processing Amendment” - **Help Scout — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.helpscout.com/pricing/. Evidence: “The Free plan includes 5 users, 1 Inbox, and 1 Docs site.”