# HappyFox vs Re:amaze for help desk software

HappyFox and Re:amaze are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and social media support. HappyFox has confirmed phone support, whatsapp support, and customer portal. Re:amaze has confirmed free plan.

## Key decision points

- Re:amaze has confirmed free plan; free plan is not yet confirmed for HappyFox.
- HappyFox has confirmed phone support; phone support is not yet confirmed for Re:amaze.
- HappyFox has confirmed whatsapp support; whatsapp support is not yet confirmed for Re:amaze.
- HappyFox has confirmed customer portal; customer portal is not yet confirmed for Re:amaze.

## Choose HappyFox if…

- Choose HappyFox if confirmed phone support matters to you; this detail is not yet confirmed for Re:amaze.
- Choose HappyFox if confirmed whatsapp support matters to you; this detail is not yet confirmed for Re:amaze.
- Choose HappyFox if confirmed customer portal matters to you; this detail is not yet confirmed for Re:amaze.

## Choose Re:amaze if…

- Choose Re:amaze if confirmed free plan matters to you; this detail is not yet confirmed for HappyFox.

## Features

| Feature | HappyFox | Re:amaze |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/aircall/)) | Not confirmed |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Not confirmed |
| Social media support | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Not confirmed |
| SLAs | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Not confirmed |
| Automation | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| AI replies | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/ai)) |
| AI ticket summaries | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/ai)) |
| Collision detection | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| CSAT | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Not confirmed |
| Custom fields | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Not confirmed |
| Multiple brands | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Multilingual support | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Not confirmed |

## Integrations

| Feature | HappyFox | Re:amaze |
| --- | --- | --- |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| CRM integrations | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/integrations)) |

## Technical

| Feature | HappyFox | Re:amaze |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |

## Platforms

| Feature | HappyFox | Re:amaze |
| --- | --- | --- |
| Mobile apps | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |

## Pricing

| Feature | HappyFox | Re:amaze |
| --- | --- | --- |
| Free plan | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/pricing)) |

## Evidence

- **HappyFox — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Features Email Ticketing”
- **Re:amaze — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages”
- **HappyFox — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Shared Inbox Software”
- **Re:amaze — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “A shared inbox for your entire team to manage customer conversations from multiple channels”
- **HappyFox — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Add live chat to your website”
- **Re:amaze — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Chat Live chat with automated messaging, chatbots, and video calls for your website or web app.”
- **HappyFox — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/aircall/. Evidence: “Receive inbound calls and make outbound calls from HappyFox.”
- **HappyFox — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Convert WhatsApp messages into help desk tickets”
- **HappyFox — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Convert facebook messages into tickets with this social help desk”
- **Re:amaze — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages”
- **HappyFox — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Knowledge Base”
- **Re:amaze — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “FAQ Customizable and embeddable FAQ center to help customers help themselves.”
- **HappyFox — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Self Service Portal”
- **HappyFox — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “SLA Management”
- **HappyFox — Automation:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Help Desk Automation”
- **Re:amaze — Automation:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Automate common tasks using a combination of workflow macros and AI”
- **Re:amaze — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/ai. Evidence: “Respond with AI Respond to customers professionally with AI suggested responses.”
- **Re:amaze — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/ai. Evidence: “Summarize with AI Save time and increase team productivity with professional conversation summaries”
- **Re:amaze — Collision detection:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “Collision detection helps prevent embarrassing moments.”
- **HappyFox — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Satisfaction Survey”
- **HappyFox — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Help Desk Customization”
- **HappyFox — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Multi-Brand Helpdesk”
- **Re:amaze — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Multibrand Manage multiple support sites for multiple brands in one Re:amaze account.”
- **HappyFox — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Multilingual Help Desk”
- **HappyFox — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Access Shopify orders and customer details within your HappyFox Help Desk”
- **Re:amaze — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Re:amaze for Shopify”
- **HappyFox — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “View details from Salesforce objects in your Help Desk”
- **Re:amaze — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/integrations. Evidence: “CATEGORIES All categories All categories Chatbots Chatbots Communications Communications CRM CRM E-Commerce E-Commerce Email Marketing Email Marketing Payments Payments Social Media Social Media Other Other”
- **HappyFox — API:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Help Desk API Docs”
- **Re:amaze — API:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Developer Home Embed SDK Mobile SDK Custom Module SDK JSON API Reference”
- **Re:amaze — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Re:amaze Mobile helps you keep customers close while on the go. Available on iOS and Android”
- **Re:amaze — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/pricing. Evidence: “Starter Just starting up? Get all of the features in Basic for unlimited team members. Limited to 500 Responded Conversations per month. $59 Flat Rate per Month”