# HappyFox vs ProProfs Help Desk for help desk software

HappyFox and ProProfs Help Desk are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and phone support. ProProfs Help Desk has confirmed free plan, gdpr compliance, ticket routing, and macros.

## Key decision points

- ProProfs Help Desk has confirmed free plan; free plan is not yet confirmed for HappyFox.
- ProProfs Help Desk has confirmed gdpr compliance; gdpr compliance is not yet confirmed for HappyFox.
- ProProfs Help Desk has confirmed ticket routing; ticket routing is not yet confirmed for HappyFox.
- ProProfs Help Desk has confirmed macros; macros is not yet confirmed for HappyFox.

## Choose ProProfs Help Desk if…

- Choose ProProfs Help Desk if confirmed free plan matters to you; this detail is not yet confirmed for HappyFox.
- Choose ProProfs Help Desk if confirmed gdpr compliance matters to you; this detail is not yet confirmed for HappyFox.
- Choose ProProfs Help Desk if confirmed ticket routing matters to you; this detail is not yet confirmed for HappyFox.
- Choose ProProfs Help Desk if confirmed macros matters to you; this detail is not yet confirmed for HappyFox.

## Features

| Feature | HappyFox | ProProfs Help Desk |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/aircall/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) |
| Social media support | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| SLAs | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Ticket routing | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Automation | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Macros | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| AI replies | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| AI ticket summaries | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| CSAT | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |
| Custom fields | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) |
| Multiple brands | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Not confirmed |
| Multiple inboxes | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) |
| Multilingual support | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Not confirmed |

## Integrations

| Feature | HappyFox | ProProfs Help Desk |
| --- | --- | --- |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/integrations/)) |
| CRM integrations | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/integrations/)) |

## Technical

| Feature | HappyFox | ProProfs Help Desk |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) |
| Webhooks | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) |

## Platforms

| Feature | HappyFox | ProProfs Help Desk |
| --- | --- | --- |
| Mobile apps | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/features/helpdesk-mobile-app/)) |

## Security and compliance

| Feature | HappyFox | ProProfs Help Desk |
| --- | --- | --- |
| GDPR compliance | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/)) |

## Pricing

| Feature | HappyFox | ProProfs Help Desk |
| --- | --- | --- |
| Free plan | Not confirmed | Yes (verified 4 September 2026; [source](https://www.proprofsdesk.com/pricing/)) |

## Evidence

- **HappyFox — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Features Email Ticketing”
- **ProProfs Help Desk — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “Email Ticketing (100 tickets/month) Convert every incoming email into a trackable support ticket”
- **HappyFox — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Shared Inbox Software”
- **ProProfs Help Desk — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “One Inbox for Seamless Collaboration”
- **HappyFox — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Add live chat to your website”
- **ProProfs Help Desk — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Live Chat for instant support”
- **HappyFox — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/aircall/. Evidence: “Receive inbound calls and make outbound calls from HappyFox.”
- **ProProfs Help Desk — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat , and email support . We still do it.”
- **HappyFox — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Convert WhatsApp messages into help desk tickets”
- **ProProfs Help Desk — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “Omnichannel (WhatsApp, Facebook & more)”
- **HappyFox — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Convert facebook messages into tickets with this social help desk”
- **ProProfs Help Desk — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Create tickets from Facebook DMs & web forms”
- **HappyFox — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Knowledge Base”
- **ProProfs Help Desk — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Knowledge Base for 24/7 self-help”
- **HappyFox — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Self Service Portal”
- **ProProfs Help Desk — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Is there a customer or employee portal for viewing ticket history? Sure thing. Customers and employees can access a simple, branded portal to check ticket status”
- **HappyFox — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “SLA Management”
- **ProProfs Help Desk — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “SLA tracking and alerts built in”
- **ProProfs Help Desk — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Automatically assign tickets to agents”
- **HappyFox — Automation:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Help Desk Automation”
- **ProProfs Help Desk — Automation:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Automation Saves Agents 2 Hrs a Day Take automation to a whole new level with Round-Robin or advanced ticket assignment”
- **ProProfs Help Desk — Macros:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Canned Responses Boost efficiency with pre-written replies for fast and consistent answers.”
- **ProProfs Help Desk — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “AI RESPONSE SUGGESTIONS The Reply Is Drafted Before You Even Start Typing AI reads the ticket and surfaces the right response before your agent has to think.”
- **ProProfs Help Desk — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “AI TICKET SUMMARIZATION Long, Messy Thread? AI Gives You the Gist in Seconds Long email threads distilled into a single crisp summary.”
- **HappyFox — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Satisfaction Survey”
- **ProProfs Help Desk — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Share automated CSAT surveys to gather valuable feedback”
- **HappyFox — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Help Desk Customization”
- **ProProfs Help Desk — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “Custom Fields & Filters Add more details about a ticket to speed up the ticket resolving process.”
- **HappyFox — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Multi-Brand Helpdesk”
- **ProProfs Help Desk — Multiple inboxes:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “Unlimited Inboxes Easily manage all customer-facing inboxes (sales@, support@, help@, billing@, contact@ etc.)”
- **HappyFox — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Multilingual Help Desk”
- **HappyFox — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Access Shopify orders and customer details within your HappyFox Help Desk”
- **ProProfs Help Desk — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/integrations/. Evidence: “Access customer and order info from Shopify inside tickets Shopify Integration”
- **HappyFox — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “View details from Salesforce objects in your Help Desk”
- **ProProfs Help Desk — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/integrations/. Evidence: “Close the loop between support and sales with our native Salesforce integration”
- **HappyFox — API:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Help Desk API Docs”
- **ProProfs Help Desk — API:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “API & Webhooks "Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints”
- **ProProfs Help Desk — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “API & Webhooks "Connect your helpdesk to any internal system using a full REST API with Create, Read, Update, and Search endpoints — push ticket events in real-time via webhooks and callbacks.”
- **ProProfs Help Desk — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/features/helpdesk-mobile-app/. Evidence: “Mobile Help Desk App for Android & iOS”
- **ProProfs Help Desk — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/. Evidence: “Trust GDPR/CCPA”
- **ProProfs Help Desk — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.proprofsdesk.com/pricing/. Evidence: “FREE PLAN $0.00 single agent /forever free”