# HappyFox vs Deskpro for help desk software

HappyFox and Deskpro are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and phone support. Deskpro has confirmed gdpr compliance, ticket routing, macros, and ai replies.

## Key decision points

- Deskpro has confirmed gdpr compliance; gdpr compliance is not yet confirmed for HappyFox.
- Deskpro has confirmed ticket routing; ticket routing is not yet confirmed for HappyFox.
- Deskpro has confirmed macros; macros is not yet confirmed for HappyFox.
- Deskpro has confirmed ai replies; ai replies is not yet confirmed for HappyFox.

## Choose Deskpro if…

- Choose Deskpro if confirmed gdpr compliance matters to you; this detail is not yet confirmed for HappyFox.
- Choose Deskpro if confirmed ticket routing matters to you; this detail is not yet confirmed for HappyFox.
- Choose Deskpro if confirmed macros matters to you; this detail is not yet confirmed for HappyFox.
- Choose Deskpro if confirmed ai replies matters to you; this detail is not yet confirmed for HappyFox.

## Features

| Feature | HappyFox | Deskpro |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/aircall/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/pricing/private)) |
| Social media support | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/pricing/private)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/help-center)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/help-center)) |
| SLAs | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Ticket routing | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Automation | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Macros | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| AI replies | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| AI ticket summaries | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| CSAT | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Custom fields | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Multiple brands | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |
| Multilingual support | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/)) |

## Integrations

| Feature | HappyFox | Deskpro |
| --- | --- | --- |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) |
| CRM integrations | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) |

## Technical

| Feature | HappyFox | Deskpro |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) |
| Webhooks | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/integrations)) |

## Platforms

| Feature | HappyFox | Deskpro |
| --- | --- | --- |
| Mobile apps | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/features/mobile)) |

## Security and compliance

| Feature | HappyFox | Deskpro |
| --- | --- | --- |
| GDPR compliance | Not confirmed | Yes (verified 4 September 2026; [source](https://www.deskpro.com/pricing/cloud)) |

## Evidence

- **HappyFox — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Features Email Ticketing”
- **Deskpro — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.”
- **HappyFox — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Shared Inbox Software”
- **Deskpro — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Omnichannel client inbox Full ticket visibility, multi-channel inbox, AI-assisted response, and reporting that’s simple for management.”
- **HappyFox — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Add live chat to your website”
- **Deskpro — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Live Chat and Voice Give your team more ways to engage so they can resolve problems faster.”
- **HappyFox — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/aircall/. Evidence: “Receive inbound calls and make outbound calls from HappyFox.”
- **Deskpro — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Email, forms, voice, live chat, and more. Every conversation comes into Deskpro so your team works from one place.”
- **HappyFox — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Convert WhatsApp messages into help desk tickets”
- **Deskpro — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/pricing/private. Evidence: “WhatsApp Customers can send you messages via WhatsApp, these messages register as a ticket in the help desk.”
- **HappyFox — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Convert facebook messages into tickets with this social help desk”
- **Deskpro — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/pricing/private. Evidence: “Social Let customers interact with your brand page on Facebook and Instagram.”
- **HappyFox — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Knowledge Base”
- **Deskpro — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/help-center. Evidence: “24/7 knowledge base software Allow customers to help themselves by offering them a library of resources.”
- **HappyFox — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Self Service Portal”
- **Deskpro — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/help-center. Evidence: “Ticket Management Customers can manage their tickets You can access your tickets from the Help Center; view lists of your tickets and notifications with ease.”
- **HappyFox — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “SLA Management”
- **Deskpro — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “SLA tracking”
- **Deskpro — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “smart ticket routing”
- **HappyFox — Automation:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Help Desk Automation”
- **Deskpro — Automation:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Automation Less manual work. More time for the tickets that matter. From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.”
- **Deskpro — Macros:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “From agent-level shortcuts like snippets and macros, to organization-wide routing rules and escalation triggers, Deskpro automates the work that shouldn't be manual.”
- **Deskpro — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.”
- **Deskpro — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.”
- **HappyFox — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Satisfaction Survey”
- **Deskpro — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “CSAT”
- **HappyFox — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Help Desk Customization”
- **Deskpro — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Custom ticket fields, forms, and workflows mean you're not shaping your process around the software.”
- **HappyFox — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Multi-Brand Helpdesk”
- **Deskpro — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “Multi-brand support lets you run multiple teams or products from one instance.”
- **HappyFox — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Multilingual Help Desk”
- **Deskpro — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/. Evidence: “And with support for over 30 languages, Deskpro works wherever your team is.”
- **HappyFox — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Access Shopify orders and customer details within your HappyFox Help Desk”
- **Deskpro — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “Shopify”
- **HappyFox — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “View details from Salesforce objects in your Help Desk”
- **Deskpro — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “HubSpot”
- **HappyFox — API:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Help Desk API Docs”
- **Deskpro — API:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “api API Read and write help desk data from external systems.”
- **Deskpro — Webhooks:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/integrations. Evidence: “webhook Webhooks Fire outbound actions automatically when things happen in the help desk; new ticket, status change, reply sent.”
- **Deskpro — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/features/mobile. Evidence: “Mobile Apps Utilize the core agent functionality wherever you are, available on both Android and iOS.”
- **Deskpro — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.deskpro.com/pricing/cloud. Evidence: “GDPR DPA”