# Gorgias vs Re:amaze for help desk software

Gorgias and Re:amaze are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and social media support. Gorgias has confirmed gdpr compliance, phone support, and whatsapp support. Re:amaze has confirmed free plan.

## Key decision points

- Re:amaze has confirmed free plan; free plan is not yet confirmed for Gorgias.
- Gorgias has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Re:amaze.
- Gorgias has confirmed phone support; phone support is not yet confirmed for Re:amaze.
- Gorgias has confirmed whatsapp support; whatsapp support is not yet confirmed for Re:amaze.

## Choose Gorgias if…

- Choose Gorgias if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Gorgias if confirmed phone support matters to you; this detail is not yet confirmed for Re:amaze.
- Choose Gorgias if confirmed whatsapp support matters to you; this detail is not yet confirmed for Re:amaze.

## Choose Re:amaze if…

- Choose Re:amaze if confirmed free plan matters to you; this detail is not yet confirmed for Gorgias.

## Features

| Feature | Gorgias | Re:amaze |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://www.gorgias.com/products/voice)) | Not confirmed |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Not confirmed |
| Social media support | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | Not confirmed |
| SLAs | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | Not confirmed |
| Ticket routing | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Not confirmed |
| Automation | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| AI replies | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/ai)) |
| AI ticket summaries | Yes (verified 4 September 2026; [source](https://www.gorgias.com/products/voice)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/ai)) |
| Collision detection | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/products/inbox)) |
| CSAT | Yes (verified 4 September 2026; [source](https://www.gorgias.com/ai-agent/support-skills)) | Not confirmed |
| Multiple brands | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |

## Integrations

| Feature | Gorgias | Re:amaze |
| --- | --- | --- |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |
| CRM integrations | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/integrations)) |

## Technical

| Feature | Gorgias | Re:amaze |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |

## Platforms

| Feature | Gorgias | Re:amaze |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.gorgias.com/legal/terms-of-service)) | Yes (verified 4 September 2026; [source](https://www.reamaze.com/)) |

## Security and compliance

| Feature | Gorgias | Re:amaze |
| --- | --- | --- |
| GDPR compliance | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | Not confirmed |

## Pricing

| Feature | Gorgias | Re:amaze |
| --- | --- | --- |
| Free plan | Not confirmed | Yes (verified 4 September 2026; [source](https://www.reamaze.com/pricing)) |

## Evidence

- **Gorgias — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view”
- **Re:amaze — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages”
- **Gorgias — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “One unified inbox across every channel”
- **Re:amaze — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “A shared inbox for your entire team to manage customer conversations from multiple channels”
- **Gorgias — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view”
- **Re:amaze — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Chat Live chat with automated messaging, chatbots, and video calls for your website or web app.”
- **Gorgias — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/products/voice. Evidence: “Support by phone, from your Helpdesk”
- **Gorgias — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view”
- **Gorgias — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view”
- **Re:amaze — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “manage customer conversations from multiple channels such as email, Facebook, Messenger, Instagram, Twitter, and even SMS/MMS text messages”
- **Gorgias — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “Unlimited Help Centers”
- **Re:amaze — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “FAQ Customizable and embeddable FAQ center to help customers help themselves.”
- **Gorgias — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “Unlimited Help Centers”
- **Gorgias — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “SLA”
- **Gorgias — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Route, assign, and manage tickets across your team”
- **Gorgias — Automation:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Automate 60% of support”
- **Re:amaze — Automation:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Automate common tasks using a combination of workflow macros and AI”
- **Gorgias — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “AI Agent trained on your brand”
- **Re:amaze — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/ai. Evidence: “Respond with AI Respond to customers professionally with AI suggested responses.”
- **Gorgias — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/products/voice. Evidence: “AI-Summaries | Get instant call and voicemail transcripts and summaries”
- **Re:amaze — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/ai. Evidence: “Summarize with AI Save time and increase team productivity with professional conversation summaries”
- **Re:amaze — Collision detection:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/products/inbox. Evidence: “Collision detection helps prevent embarrassing moments.”
- **Gorgias — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/ai-agent/support-skills. Evidence: “drive your CSAT scores up”
- **Re:amaze — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Multibrand Manage multiple support sites for multiple brands in one Re:amaze account.”
- **Gorgias — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Native Shopify integration”
- **Re:amaze — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Re:amaze for Shopify”
- **Re:amaze — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/integrations. Evidence: “CATEGORIES All categories All categories Chatbots Chatbots Communications Communications CRM CRM E-Commerce E-Commerce Email Marketing Email Marketing Payments Payments Social Media Social Media Other Other”
- **Gorgias — API:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “API rate limit 2 req/s”
- **Re:amaze — API:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Developer Home Embed SDK Mobile SDK Custom Module SDK JSON API Reference”
- **Gorgias — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/legal/terms-of-service. Evidence: “Mobile Apps”
- **Re:amaze — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/. Evidence: “Re:amaze Mobile helps you keep customers close while on the go. Available on iOS and Android”
- **Gorgias — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “GDPR / CCPA compliance”
- **Re:amaze — Free plan:** Yes. Last verified 4 September 2026. Source: https://www.reamaze.com/pricing. Evidence: “Starter Just starting up? Get all of the features in Basic for unlimited team members. Limited to 500 Responded Conversations per month. $59 Flat Rate per Month”