# Gorgias vs Jitbit Helpdesk for help desk software

Gorgias and Jitbit Helpdesk are closely matched for core workflows. Both support API access, gdpr compliance, email ticketing, shared inbox, and live chat. Gorgias has confirmed phone support and social media support. Jitbit Helpdesk has confirmed macros and collision detection.

## Key decision points

- Gorgias has confirmed phone support; phone support is not yet confirmed for Jitbit Helpdesk.
- Gorgias has confirmed social media support; social media support is not yet confirmed for Jitbit Helpdesk.
- Jitbit Helpdesk has confirmed macros; macros is not yet confirmed for Gorgias.
- Jitbit Helpdesk has confirmed collision detection; collision detection is not yet confirmed for Gorgias.

## Choose Gorgias if…

- Choose Gorgias if confirmed phone support matters to you; this detail is not yet confirmed for Jitbit Helpdesk.
- Choose Gorgias if confirmed social media support matters to you; this detail is not yet confirmed for Jitbit Helpdesk.

## Choose Jitbit Helpdesk if…

- Choose Jitbit Helpdesk if confirmed macros matters to you; this detail is not yet confirmed for Gorgias.
- Choose Jitbit Helpdesk if confirmed collision detection matters to you; this detail is not yet confirmed for Gorgias.

## Features

| Feature | Gorgias | Jitbit Helpdesk |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://www.gorgias.com/products/voice)) | Not confirmed |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/integrations/)) |
| Social media support | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Not confirmed |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| SLAs | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| Ticket routing | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| Automation | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| Macros | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| AI replies | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| AI ticket summaries | Yes (verified 4 September 2026; [source](https://www.gorgias.com/products/voice)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| Collision detection | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| CSAT | Yes (verified 4 September 2026; [source](https://www.gorgias.com/ai-agent/support-skills)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/integrations/)) |
| Custom fields | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |
| Multilingual support | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |

## Integrations

| Feature | Gorgias | Jitbit Helpdesk |
| --- | --- | --- |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Not confirmed |
| CRM integrations | Not confirmed | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/integrations/)) |

## Technical

| Feature | Gorgias | Jitbit Helpdesk |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/integrations/)) |

## Platforms

| Feature | Gorgias | Jitbit Helpdesk |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.gorgias.com/legal/terms-of-service)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/helpdesk-features/)) |

## Security and compliance

| Feature | Gorgias | Jitbit Helpdesk |
| --- | --- | --- |
| GDPR compliance | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.jitbit.com/helpdesk/)) |

## Evidence

- **Gorgias — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view”
- **Jitbit Helpdesk — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/. Evidence: “Email Ticketing System”
- **Gorgias — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “One unified inbox across every channel”
- **Jitbit Helpdesk — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/. Evidence: “all in one inbox”
- **Gorgias — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view”
- **Jitbit Helpdesk — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Live Chat & Support Widget”
- **Gorgias — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/products/voice. Evidence: “Support by phone, from your Helpdesk”
- **Gorgias — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view”
- **Jitbit Helpdesk — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/integrations/. Evidence: “WhatsApp ... Jitbit's WhatsApp integration converts incoming WhatsApp messages into helpdesk tickets automatically.”
- **Gorgias — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view”
- **Gorgias — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “Unlimited Help Centers”
- **Jitbit Helpdesk — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Knowledge Base”
- **Gorgias — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “Unlimited Help Centers”
- **Jitbit Helpdesk — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Customer Portal”
- **Gorgias — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “SLA”
- **Jitbit Helpdesk — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “SLA & Reminders”
- **Gorgias — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Route, assign, and manage tickets across your team”
- **Jitbit Helpdesk — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Automated Routing”
- **Gorgias — Automation:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Automate 60% of support”
- **Jitbit Helpdesk — Automation:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Automation Engine”
- **Jitbit Helpdesk — Macros:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Canned Responses”
- **Gorgias — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “AI Agent trained on your brand”
- **Jitbit Helpdesk — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “ChatGPT & AI Integration - Uses AI to suggest relevant Knowledge Base articles ... draft responses for agents”
- **Gorgias — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/products/voice. Evidence: “AI-Summaries | Get instant call and voicemail transcripts and summaries”
- **Jitbit Helpdesk — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “The AI can also summarize tickets”
- **Jitbit Helpdesk — Collision detection:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Agent Collision Detection”
- **Gorgias — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/ai-agent/support-skills. Evidence: “drive your CSAT scores up”
- **Jitbit Helpdesk — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/integrations/. Evidence: “Survey Monkey ... collecting customer satisfaction (CSAT) scores”
- **Jitbit Helpdesk — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Custom Fields”
- **Jitbit Helpdesk — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Multi-Language Support - Translated into 25+ languages”
- **Gorgias — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Native Shopify integration”
- **Jitbit Helpdesk — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/integrations/. Evidence: “Highrise is a straightforward CRM designed for small businesses. Jitbit's Highrise integration displays a direct link to the ticket submitter's Highrise profile”
- **Gorgias — API:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “API rate limit 2 req/s”
- **Jitbit Helpdesk — API:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/integrations/. Evidence: “Jitbit Helpdesk offers a full REST API”
- **Gorgias — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/legal/terms-of-service. Evidence: “Mobile Apps”
- **Jitbit Helpdesk — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/helpdesk-features/. Evidence: “Mobile Apps - Native apps for iOS and Android”
- **Gorgias — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “GDPR / CCPA compliance”
- **Jitbit Helpdesk — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.jitbit.com/helpdesk/. Evidence: “GDPR Compliant Help Desk Software”