# Gorgias vs HappyFox for help desk software

Gorgias and HappyFox are closely matched for core workflows. Both support API access, email ticketing, shared inbox, live chat, and phone support. Gorgias has confirmed gdpr compliance, ticket routing, ai replies, and ai ticket summaries.

## Key decision points

- Gorgias has confirmed gdpr compliance; gdpr compliance is not yet confirmed for HappyFox.
- Gorgias has confirmed ticket routing; ticket routing is not yet confirmed for HappyFox.
- Gorgias has confirmed ai replies; ai replies is not yet confirmed for HappyFox.
- Gorgias has confirmed ai ticket summaries; ai ticket summaries is not yet confirmed for HappyFox.

## Choose Gorgias if…

- Choose Gorgias if confirmed gdpr compliance matters to you; this detail is not yet confirmed for HappyFox.
- Choose Gorgias if confirmed ticket routing matters to you; this detail is not yet confirmed for HappyFox.
- Choose Gorgias if confirmed ai replies matters to you; this detail is not yet confirmed for HappyFox.
- Choose Gorgias if confirmed ai ticket summaries matters to you; this detail is not yet confirmed for HappyFox.

## Features

| Feature | Gorgias | HappyFox |
| --- | --- | --- |
| Email ticketing | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Shared inbox | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Live chat | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |
| Phone support | Yes (verified 4 September 2026; [source](https://www.gorgias.com/products/voice)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/aircall/)) |
| WhatsApp support | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |
| Social media support | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |
| Knowledge base | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Customer portal | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| SLAs | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Ticket routing | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Not confirmed |
| Automation | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| AI replies | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Not confirmed |
| AI ticket summaries | Yes (verified 4 September 2026; [source](https://www.gorgias.com/products/voice)) | Not confirmed |
| CSAT | Yes (verified 4 September 2026; [source](https://www.gorgias.com/ai-agent/support-skills)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Custom fields | Not confirmed | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Multiple brands | Not confirmed | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |
| Multilingual support | Not confirmed | Yes (verified 4 September 2026; [source](https://www.happyfox.com/pricing/)) |

## Integrations

| Feature | Gorgias | HappyFox |
| --- | --- | --- |
| Shopify integration | Yes (verified 4 September 2026; [source](https://www.gorgias.com/)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |
| CRM integrations | Not confirmed | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |

## Technical

| Feature | Gorgias | HappyFox |
| --- | --- | --- |
| API | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | Yes (verified 4 September 2026; [source](https://www.happyfox.com/helpdesk/integrations/)) |

## Platforms

| Feature | Gorgias | HappyFox |
| --- | --- | --- |
| Mobile apps | Yes (verified 4 September 2026; [source](https://www.gorgias.com/legal/terms-of-service)) | Not confirmed |

## Security and compliance

| Feature | Gorgias | HappyFox |
| --- | --- | --- |
| GDPR compliance | Yes (verified 4 September 2026; [source](https://www.gorgias.com/pricing)) | Not confirmed |

## Evidence

- **Gorgias — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view”
- **HappyFox — Email ticketing:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Features Email Ticketing”
- **Gorgias — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “One unified inbox across every channel”
- **HappyFox — Shared inbox:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Shared Inbox Software”
- **Gorgias — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view”
- **HappyFox — Live chat:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Add live chat to your website”
- **Gorgias — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/products/voice. Evidence: “Support by phone, from your Helpdesk”
- **HappyFox — Phone support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/aircall/. Evidence: “Receive inbound calls and make outbound calls from HappyFox.”
- **Gorgias — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view”
- **HappyFox — WhatsApp support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Convert WhatsApp messages into help desk tickets”
- **Gorgias — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view”
- **HappyFox — Social media support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Convert facebook messages into tickets with this social help desk”
- **Gorgias — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “Unlimited Help Centers”
- **HappyFox — Knowledge base:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Knowledge Base”
- **Gorgias — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “Unlimited Help Centers”
- **HappyFox — Customer portal:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Self Service Portal”
- **Gorgias — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “SLA”
- **HappyFox — SLAs:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “SLA Management”
- **Gorgias — Ticket routing:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Route, assign, and manage tickets across your team”
- **Gorgias — Automation:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Automate 60% of support”
- **HappyFox — Automation:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Help Desk Automation”
- **Gorgias — AI replies:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “AI Agent trained on your brand”
- **Gorgias — AI ticket summaries:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/products/voice. Evidence: “AI-Summaries | Get instant call and voicemail transcripts and summaries”
- **Gorgias — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/ai-agent/support-skills. Evidence: “drive your CSAT scores up”
- **HappyFox — CSAT:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Satisfaction Survey”
- **HappyFox — Custom fields:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Help Desk Customization”
- **HappyFox — Multiple brands:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Multi-Brand Helpdesk”
- **HappyFox — Multilingual support:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/pricing/. Evidence: “Multilingual Help Desk”
- **Gorgias — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/. Evidence: “Native Shopify integration”
- **HappyFox — Shopify integration:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Access Shopify orders and customer details within your HappyFox Help Desk”
- **HappyFox — CRM integrations:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “View details from Salesforce objects in your Help Desk”
- **Gorgias — API:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “API rate limit 2 req/s”
- **HappyFox — API:** Yes. Last verified 4 September 2026. Source: https://www.happyfox.com/helpdesk/integrations/. Evidence: “Help Desk API Docs”
- **Gorgias — Mobile apps:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/legal/terms-of-service. Evidence: “Mobile Apps”
- **Gorgias — GDPR compliance:** Yes. Last verified 4 September 2026. Source: https://www.gorgias.com/pricing. Evidence: “GDPR / CCPA compliance”