# Best help desk with live chat

Deskpro ranks first because it supports live chat, supports email ticketing, supports shared inbox, and supports phone support. It is followed by Gorgias and HappyFox.

Products are ranked only from verified, sourced facts. Missing evidence remains unknown and does not count as a negative claim.

## Ranked products

### 1. Deskpro

Deskpro ranks 1st because:

- Deskpro supports live chat.
- Deskpro supports email ticketing.
- Deskpro supports shared inbox.
- Deskpro supports phone support.

Score: 15/15. Verified criteria: 4/4.

### 2. Gorgias

Gorgias ranks 2nd because:

- Gorgias supports live chat.
- Gorgias supports email ticketing.
- Gorgias supports shared inbox.
- Gorgias supports phone support.

Score: 15/15. Verified criteria: 4/4.

### 3. HappyFox

HappyFox ranks 3rd because:

- HappyFox supports live chat.
- HappyFox supports email ticketing.
- HappyFox supports shared inbox.
- HappyFox supports phone support.

Score: 15/15. Verified criteria: 4/4.

### 4. Help Scout

Help Scout ranks 4th because:

- Help Scout supports live chat.
- Help Scout supports email ticketing.
- Help Scout supports shared inbox.
- Help Scout supports phone support.

Score: 15/15. Verified criteria: 4/4.

### 5. Hiver

Hiver ranks 5th because:

- Hiver supports live chat.
- Hiver supports email ticketing.
- Hiver supports shared inbox.
- Hiver supports phone support.

Score: 15/15. Verified criteria: 4/4.

### 6. LiveAgent

LiveAgent ranks 6th because:

- LiveAgent supports live chat.
- LiveAgent supports email ticketing.
- LiveAgent supports shared inbox.
- LiveAgent supports phone support.

Score: 15/15. Verified criteria: 4/4.

### 7. ProProfs Help Desk

ProProfs Help Desk ranks 7th because:

- ProProfs Help Desk supports live chat.
- ProProfs Help Desk supports email ticketing.
- ProProfs Help Desk supports shared inbox.
- ProProfs Help Desk supports phone support.

Score: 15/15. Verified criteria: 4/4.

### 8. Zoho Desk

Zoho Desk ranks 8th because:

- Zoho Desk supports live chat.
- Zoho Desk supports email ticketing.
- Zoho Desk supports shared inbox.
- Zoho Desk supports phone support.

Score: 15/15. Verified criteria: 4/4.

### 9. Groove

Groove ranks 9th because:

- Groove supports live chat.
- Groove supports email ticketing.
- Groove supports shared inbox.

Score: 12/15. Verified criteria: 3/4.

### 10. Jitbit Helpdesk

Jitbit Helpdesk ranks 10th because:

- Jitbit Helpdesk supports live chat.
- Jitbit Helpdesk supports email ticketing.
- Jitbit Helpdesk supports shared inbox.

Score: 12/15. Verified criteria: 3/4.

### 11. Re:amaze

Re:amaze ranks 11th because:

- Re:amaze supports live chat.
- Re:amaze supports email ticketing.
- Re:amaze supports shared inbox.

Score: 12/15. Verified criteria: 3/4.

## Criteria comparison

| Criterion | Weight | Deskpro | Gorgias | HappyFox | Help Scout | Hiver | LiveAgent | ProProfs Help Desk | Zoho Desk | Groove | Jitbit Helpdesk | Re:amaze |
| --- | ---: | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| Live chat | 6 | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) | Yes (+6) |
| Email ticketing | 3 | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) |
| Shared inbox | 3 | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) |
| Phone support | 3 | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Yes (+3) | Not confirmed | Not confirmed | Not confirmed |