# Zoho CRM vs EngageBay for crm software

Zoho CRM and EngageBay are closely matched for core workflows. Both support free plan, API access, contact management, sales pipelines, and multiple pipelines. Zoho CRM has confirmed free trial. EngageBay has confirmed price for five users of 63.7, zapier, and company management.

## Key decision points

- Zoho CRM has confirmed free trial; free trial is not yet confirmed for EngageBay.
- EngageBay has confirmed price for five users of 63.7; price for five users is not yet confirmed for Zoho CRM.
- EngageBay has confirmed zapier; zapier is not yet confirmed for Zoho CRM.
- EngageBay has confirmed company management; company management is not yet confirmed for Zoho CRM.

## Choose Zoho CRM if…

- Choose Zoho CRM if confirmed free trial matters to you; this detail is not yet confirmed for EngageBay.

## Choose EngageBay if…

- Choose EngageBay if confirmed price for five users of 63.7 matters to you; this detail is not yet confirmed for Zoho CRM.
- Choose EngageBay if confirmed zapier matters to you; this detail is not yet confirmed for Zoho CRM.
- Choose EngageBay if confirmed company management matters to you; this detail is not yet confirmed for Zoho CRM.

## Features

| Feature | Zoho CRM | EngageBay |
| --- | --- | --- |
| Contact management | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |
| Company management | Not confirmed | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |
| Sales pipelines | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |
| Multiple pipelines | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |
| Email sync | Not confirmed | Yes (verified 5 September 2026; [source](https://www.engagebay.com/crm/crm-email-integration)) |
| Email tracking | Not confirmed | Yes (verified 5 September 2026; [source](https://www.engagebay.com/crm/crm-email-integration)) |
| Email sequences | Not confirmed | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |
| Calling | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |
| SMS | Not confirmed | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |
| Lead scoring | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |
| Workflow automation | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |
| Forms | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |
| Meeting scheduling | Not confirmed | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |
| Quotes | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |
| Sales forecasting | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |
| Custom fields | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Yes (verified 5 September 2026; [source](https://www.engagebay.com/pricing/all-in-one)) |
| Custom objects | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Not confirmed |
| Team permissions | Not confirmed | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |
| Marketing automation | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |

## Capacity

| Feature | Zoho CRM | EngageBay |
| --- | --- | --- |
| Products | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |

## Platforms

| Feature | Zoho CRM | EngageBay |
| --- | --- | --- |
| Mobile apps | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Not confirmed |

## Technical

| Feature | Zoho CRM | EngageBay |
| --- | --- | --- |
| API | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Yes (verified 5 September 2026; [source](https://www.engagebay.com/pricing/all-in-one)) |
| Webhooks | Not confirmed | Yes (verified 5 September 2026; [source](https://www.engagebay.com/pricing/all-in-one)) |
| Zapier | Not confirmed | Yes (verified 5 September 2026; [source](https://www.engagebay.com/integrations/)) |

## Pricing

| Feature | Zoho CRM | EngageBay |
| --- | --- | --- |
| Free plan | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) |
| Free trial | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) | Not confirmed |
| Price for five users | Not confirmed | $63.7 (verified 5 September 2026; [source](https://www.engagebay.com/pricing/all-in-one)) |

## Evidence

- **Zoho CRM — Contact management:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Contact management Manage all contacts important to your business in one place.”
- **EngageBay — Contact management:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Contact Management”
- **EngageBay — Company management:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Company Management”
- **Zoho CRM — Sales pipelines:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Multiple sales pipelines Track multiple sales operations with different stages without any clutter.”
- **EngageBay — Sales pipelines:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Sales Pipelines”
- **Zoho CRM — Multiple pipelines:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Multiple sales pipelines Track multiple sales operations with different stages without any clutter.”
- **EngageBay — Multiple pipelines:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Sales Pipelines”
- **EngageBay — Email sync:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/crm/crm-email-integration. Evidence: “Enjoy seamless 2-way sync with Gmail and Outlook365.”
- **EngageBay — Email tracking:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/crm/crm-email-integration. Evidence: “Access real-time data on open rates, click-through rates, downloads, unsubscribes, and more from a single dashboard.”
- **EngageBay — Email sequences:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Email Sequences”
- **Zoho CRM — Calling:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Built-in calling Make, receive, and log sales calls directly inside Zoho CRM.”
- **EngageBay — Calling:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Calling”
- **EngageBay — SMS:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “SMS Broadcast”
- **Zoho CRM — Lead scoring:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Predictive intelligence Predict the likelihood of a lead converting, a deal closing, or a customer churning.”
- **EngageBay — Lead scoring:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Lead Scoring”
- **Zoho CRM — Workflow automation:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Workflow automation Automate repetitive tasks with workflows.”
- **EngageBay — Workflow automation:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Workflows”
- **Zoho CRM — Forms:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Data capture via forms Generate leads from anywhere with built-in forms.”
- **EngageBay — Forms:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Forms”
- **EngageBay — Meeting scheduling:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Appointment Scheduling Software”
- **Zoho CRM — Quotes:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Configure, Price, Quote (CPQ) Match products to customer requirements and streamline quote management with built-in price rules.”
- **EngageBay — Quotes:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Proposal”
- **Zoho CRM — Products:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Inventory management Manage all your invoices, sales and purchase orders, products, and vendors.”
- **EngageBay — Products:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Products”
- **Zoho CRM — Sales forecasting:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Sales forecasting Set your team for long-term success with achievable goals and keep track of business performance.”
- **EngageBay — Sales forecasting:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Sales Forecasting”
- **Zoho CRM — Custom fields:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Custom modules Build custom modules to hold data unique to your business.”
- **EngageBay — Custom fields:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/pricing/all-in-one. Evidence: “Custom Fields”
- **Zoho CRM — Custom objects:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Custom modules Build custom modules to hold data unique to your business.”
- **EngageBay — Team permissions:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Team Management”
- **Zoho CRM — Mobile apps:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Mobile apps Sell more on the go with Zoho CRM's mobile app.”
- **Zoho CRM — API:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “APIs Connect Zoho CRM to any app and perform actions with 5000 API calls/day.”
- **EngageBay — API:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/pricing/all-in-one. Evidence: “API”
- **EngageBay — Webhooks:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/pricing/all-in-one. Evidence: “Webhooks”
- **EngageBay — Zapier:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/integrations/. Evidence: “Zapier Pick zaps from Zapier directory & build automated workflows across apps.”
- **Zoho CRM — Marketing automation:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Customer journeys Build end-to-end, dynamic customer journeys that give your customers a memorable experience.”
- **EngageBay — Marketing automation:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Marketing Automation”
- **Zoho CRM — Free plan:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “100% free forever”
- **EngageBay — Free plan:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “EngageBay offers a genuinely free plan — not a trial — that includes CRM, email marketing, live chat, and helpdesk features for up to 15 users.”
- **Zoho CRM — Free trial:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “START FREE TRIAL”
- **EngageBay — Price for five users:** $63.7. Last verified 5 September 2026. Source: https://www.engagebay.com/pricing/all-in-one. Evidence: “All-in-One Starts at $12.74 USD”