# Pipedrive vs Zoho CRM for crm software

Pipedrive and Zoho CRM are closely matched for core workflows. Both offer a trial; both support API access, contact management, sales pipelines, and calling. Pipedrive has confirmed zapier and gdpr compliance. Zoho CRM has confirmed free plan and multiple pipelines.

## Key decision points

- Zoho CRM has confirmed free plan; free plan is not yet confirmed for Pipedrive.
- Pipedrive has confirmed zapier; zapier is not yet confirmed for Zoho CRM.
- Pipedrive has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Zoho CRM.
- Zoho CRM has confirmed multiple pipelines; multiple pipelines is not yet confirmed for Pipedrive.

## Choose Pipedrive if…

- Choose Pipedrive if confirmed zapier matters to you; this detail is not yet confirmed for Zoho CRM.
- Choose Pipedrive if confirmed gdpr compliance matters to you; this detail is not yet confirmed for Zoho CRM.

## Choose Zoho CRM if…

- Choose Zoho CRM if confirmed free plan matters to you; this detail is not yet confirmed for Pipedrive.
- Choose Zoho CRM if confirmed multiple pipelines matters to you; this detail is not yet confirmed for Pipedrive.

## Features

| Feature | Pipedrive | Zoho CRM |
| --- | --- | --- |
| Contact management | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/)) | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |
| Sales pipelines | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/)) | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |
| Multiple pipelines | Not confirmed | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |
| Email sync | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/)) | Not confirmed |
| Email tracking | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/)) | Not confirmed |
| Email sequences | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/)) | Not confirmed |
| Calling | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/en/crm/features/mobile-crm)) | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |
| Lead scoring | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/)) | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |
| Workflow automation | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/)) | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |
| Forms | Not confirmed | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |
| Meeting scheduling | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/)) | Not confirmed |
| Quotes | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/en/marketplace)) | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |
| Sales forecasting | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/en/features/insights-and-reports)) | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |
| Custom fields | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/en/features/insights-and-reports)) | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |
| Custom objects | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/)) | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |
| Team permissions | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/)) | Not confirmed |
| Marketing automation | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/)) | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |

## Capacity

| Feature | Pipedrive | Zoho CRM |
| --- | --- | --- |
| Products | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/)) | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |

## Platforms

| Feature | Pipedrive | Zoho CRM |
| --- | --- | --- |
| Mobile apps | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/en/crm/features/mobile-crm)) | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |

## Technical

| Feature | Pipedrive | Zoho CRM |
| --- | --- | --- |
| API | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/en/crm/features/mobile-crm)) | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |
| Zapier | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/en/marketplace)) | Not confirmed |

## Security and compliance

| Feature | Pipedrive | Zoho CRM |
| --- | --- | --- |
| GDPR compliance | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/)) | Not confirmed |

## Pricing

| Feature | Pipedrive | Zoho CRM |
| --- | --- | --- |
| Free plan | Not confirmed | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |
| Free trial | Yes (verified 5 September 2026; [source](https://www.pipedrive.com/)) | Yes (verified 5 September 2026; [source](https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home)) |

## Evidence

- **Pipedrive — Contact management:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/. Evidence: “Organize customer data and interactions in one simple tool”
- **Zoho CRM — Contact management:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Contact management Manage all contacts important to your business in one place.”
- **Pipedrive — Sales pipelines:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/. Evidence: “Pipedrive’s kanban-style dashboard lets you visualize your sales funnel.”
- **Zoho CRM — Sales pipelines:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Multiple sales pipelines Track multiple sales operations with different stages without any clutter.”
- **Zoho CRM — Multiple pipelines:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Multiple sales pipelines Track multiple sales operations with different stages without any clutter.”
- **Pipedrive — Email sync:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/. Evidence: “two-way email sync”
- **Pipedrive — Email tracking:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/. Evidence: “From email tracking to workflow automations”
- **Pipedrive — Email sequences:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/. Evidence: “Set up auto-sequences that trigger based on email interactions”
- **Pipedrive — Calling:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/en/crm/features/mobile-crm. Evidence: “A CRM with web-to-mobile calling lets you maintain your pipeline”
- **Zoho CRM — Calling:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Built-in calling Make, receive, and log sales calls directly inside Zoho CRM.”
- **Pipedrive — Lead scoring:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/. Evidence: “Pipedrive’s AI Sales Assistant predicts which deals you’re most likely to win, or lose.”
- **Zoho CRM — Lead scoring:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Predictive intelligence Predict the likelihood of a lead converting, a deal closing, or a customer churning.”
- **Pipedrive — Workflow automation:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/. Evidence: “Automate your entire sales cycle”
- **Zoho CRM — Workflow automation:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Workflow automation Automate repetitive tasks with workflows.”
- **Zoho CRM — Forms:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Data capture via forms Generate leads from anywhere with built-in forms.”
- **Pipedrive — Meeting scheduling:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/. Evidence: “Instantly generate meeting links for Google Meet, Zoom or Microsoft Teams.”
- **Pipedrive — Quotes:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/en/marketplace. Evidence: “PandaDoc - Proposals, e-signatures, and CPQ”
- **Zoho CRM — Quotes:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Configure, Price, Quote (CPQ) Match products to customer requirements and streamline quote management with built-in price rules.”
- **Pipedrive — Products:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/. Evidence: “Link products or services to deals”
- **Zoho CRM — Products:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Inventory management Manage all your invoices, sales and purchase orders, products, and vendors.”
- **Pipedrive — Sales forecasting:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/en/features/insights-and-reports. Evidence: “Pipedrive’s CRM reports forecast your projected revenue.”
- **Zoho CRM — Sales forecasting:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Sales forecasting Set your team for long-term success with achievable goals and keep track of business performance.”
- **Pipedrive — Custom fields:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/en/features/insights-and-reports. Evidence: “Generate sales and crm reports based on the custom fields you’ve set up”
- **Zoho CRM — Custom fields:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Custom modules Build custom modules to hold data unique to your business.”
- **Pipedrive — Custom objects:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/. Evidence: “Add custom fields”
- **Zoho CRM — Custom objects:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Custom modules Build custom modules to hold data unique to your business.”
- **Pipedrive — Team permissions:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/. Evidence: “Tailor your account permissions and security settings”
- **Pipedrive — Mobile apps:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/en/crm/features/mobile-crm. Evidence: “Pipedrive’s all-in-one mobile CRM app for iPhone and Android”
- **Zoho CRM — Mobile apps:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Mobile apps Sell more on the go with Zoho CRM's mobile app.”
- **Pipedrive — API:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/en/crm/features/mobile-crm. Evidence: “connect your tools through an open API”
- **Zoho CRM — API:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “APIs Connect Zoho CRM to any app and perform actions with 5000 API calls/day.”
- **Pipedrive — Zapier:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/en/marketplace. Evidence: “Zapier automatically moves info between Pipedrive and the other apps”
- **Pipedrive — Marketing automation:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/. Evidence: “Automate your entire sales cycle”
- **Zoho CRM — Marketing automation:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “Customer journeys Build end-to-end, dynamic customer journeys that give your customers a memorable experience.”
- **Pipedrive — GDPR compliance:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/. Evidence: “GDPR compliant and secure”
- **Zoho CRM — Free plan:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “100% free forever”
- **Pipedrive — Free trial:** Yes. Last verified 5 September 2026. Source: https://www.pipedrive.com/. Evidence: “14-day free trial, no credit card required”
- **Zoho CRM — Free trial:** Yes. Last verified 5 September 2026. Source: https://www.zoho.com/crm/zohocrm-pricing.html?source_from=crm_home. Evidence: “START FREE TRIAL”