# EngageBay vs Capsule CRM for crm software

EngageBay and Capsule CRM are closely matched for core workflows. Both support free plan, API access, zapier, contact management, and sales pipelines. EngageBay has confirmed price for five users of 63.7 and company management. Capsule CRM has confirmed free trial and gdpr compliance.

## Key decision points

- Capsule CRM has confirmed free trial; free trial is not yet confirmed for EngageBay.
- EngageBay has confirmed price for five users of 63.7; price for five users is not yet confirmed for Capsule CRM.
- Capsule CRM has confirmed gdpr compliance; gdpr compliance is not yet confirmed for EngageBay.
- EngageBay has confirmed company management; company management is not yet confirmed for Capsule CRM.

## Choose EngageBay if…

- Choose EngageBay if confirmed price for five users of 63.7 matters to you; this detail is not yet confirmed for Capsule CRM.
- Choose EngageBay if confirmed company management matters to you; this detail is not yet confirmed for Capsule CRM.

## Choose Capsule CRM if…

- Choose Capsule CRM if confirmed free trial matters to you; this detail is not yet confirmed for EngageBay.
- Choose Capsule CRM if confirmed gdpr compliance matters to you; this detail is not yet confirmed for EngageBay.

## Features

| Feature | EngageBay | Capsule CRM |
| --- | --- | --- |
| Contact management | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/free-crm/)) |
| Company management | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Not confirmed |
| Sales pipelines | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/free-crm/)) |
| Multiple pipelines | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Email sync | Yes (verified 5 September 2026; [source](https://www.engagebay.com/crm/crm-email-integration)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Email tracking | Yes (verified 5 September 2026; [source](https://www.engagebay.com/crm/crm-email-integration)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Email sequences | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Calling | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/features/mobile-app/)) |
| SMS | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Not confirmed |
| Lead scoring | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Workflow automation | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Forms | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/integrations/)) |
| Meeting scheduling | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/integrations/)) |
| Quotes | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Sales forecasting | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Custom fields | Yes (verified 5 September 2026; [source](https://www.engagebay.com/pricing/all-in-one)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Team permissions | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Marketing automation | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |

## Capacity

| Feature | EngageBay | Capsule CRM |
| --- | --- | --- |
| Products | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |

## Platforms

| Feature | EngageBay | Capsule CRM |
| --- | --- | --- |
| Mobile apps | Not confirmed | Yes (verified 5 September 2026; [source](https://capsulecrm.com/features/mobile-app/)) |

## Technical

| Feature | EngageBay | Capsule CRM |
| --- | --- | --- |
| API | Yes (verified 5 September 2026; [source](https://www.engagebay.com/pricing/all-in-one)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/support/)) |
| Webhooks | Yes (verified 5 September 2026; [source](https://www.engagebay.com/pricing/all-in-one)) | Not confirmed |
| Zapier | Yes (verified 5 September 2026; [source](https://www.engagebay.com/integrations/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/integrations/)) |

## Security and compliance

| Feature | EngageBay | Capsule CRM |
| --- | --- | --- |
| GDPR compliance | Not confirmed | Yes (verified 5 September 2026; [source](https://capsulecrm.com/terms/)) |

## Pricing

| Feature | EngageBay | Capsule CRM |
| --- | --- | --- |
| Free plan | Yes (verified 5 September 2026; [source](https://www.engagebay.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/free-crm/)) |
| Free trial | Not confirmed | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Price for five users | $63.7 (verified 5 September 2026; [source](https://www.engagebay.com/pricing/all-in-one)) | Not confirmed |

## Evidence

- **EngageBay — Contact management:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Contact Management”
- **Capsule CRM — Contact management:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/free-crm/. Evidence: “Contact and deal management Keep up to 250 contacts with notes, emails, and files”
- **EngageBay — Company management:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Company Management”
- **EngageBay — Sales pipelines:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Sales Pipelines”
- **Capsule CRM — Sales pipelines:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/free-crm/. Evidence: “Build your sales pipeline, then drag and drop deals through each stage to see progress quickly.”
- **EngageBay — Multiple pipelines:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Sales Pipelines”
- **Capsule CRM — Multiple pipelines:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Multiple Sales Pipelines”
- **EngageBay — Email sync:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/crm/crm-email-integration. Evidence: “Enjoy seamless 2-way sync with Gmail and Outlook365.”
- **Capsule CRM — Email sync:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Advanced Mail Connection Use your Gmail or Outlook account to send emails now.”
- **EngageBay — Email tracking:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/crm/crm-email-integration. Evidence: “Access real-time data on open rates, click-through rates, downloads, unsubscribes, and more from a single dashboard.”
- **Capsule CRM — Email tracking:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Email Templates Avoid writing the same email over and over with a bank of reusable templates, ready to edit and send”
- **EngageBay — Email sequences:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Email Sequences”
- **Capsule CRM — Email sequences:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Campaign builder Send emails to new customers.”
- **EngageBay — Calling:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Calling”
- **Capsule CRM — Calling:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/features/mobile-app/. Evidence: “Start calls, send messages, or compose emails directly from a contact's profile”
- **EngageBay — SMS:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “SMS Broadcast”
- **EngageBay — Lead scoring:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Lead Scoring”
- **Capsule CRM — Lead scoring:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Lead Scoring”
- **EngageBay — Workflow automation:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Workflows”
- **Capsule CRM — Workflow automation:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Workflow Automations Define repeatable sales processes by configuring a series of tasks, email notifications or stage changes within pipeline/project boards”
- **EngageBay — Forms:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Forms”
- **Capsule CRM — Forms:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/integrations/. Evidence: “Wufoo Forms Submit new contacts and leads directly into Capsule using a form on your website.”
- **EngageBay — Meeting scheduling:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Appointment Scheduling Software”
- **Capsule CRM — Meeting scheduling:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/integrations/. Evidence: “Calendly Automatically create new Opportunities when your leads book calls in Calendly.”
- **EngageBay — Quotes:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Proposal”
- **Capsule CRM — Quotes:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Quotes”
- **EngageBay — Products:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Products”
- **Capsule CRM — Products:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Products”
- **EngageBay — Sales forecasting:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Sales Forecasting”
- **Capsule CRM — Sales forecasting:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Advanced Sales Reporting More in depth reports so you can get visibility on your sales forecast”
- **EngageBay — Custom fields:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/pricing/all-in-one. Evidence: “Custom Fields”
- **Capsule CRM — Custom fields:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “5 custom fields”
- **EngageBay — Team permissions:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Team Management”
- **Capsule CRM — Team permissions:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Team & Access Controls”
- **Capsule CRM — Mobile apps:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/features/mobile-app/. Evidence: “Capsule Mobile CRM App for iOS and Android”
- **EngageBay — API:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/pricing/all-in-one. Evidence: “API”
- **Capsule CRM — API:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/support/. Evidence: “Developer API Use our API to integrate Capsule with other Apps.”
- **EngageBay — Webhooks:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/pricing/all-in-one. Evidence: “Webhooks”
- **EngageBay — Zapier:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/integrations/. Evidence: “Zapier Pick zaps from Zapier directory & build automated workflows across apps.”
- **Capsule CRM — Zapier:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/integrations/. Evidence: “Zapier Use the Capsule Zapier CRM integration and find more ways to automate CRM tasks.”
- **EngageBay — Marketing automation:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “Marketing Automation”
- **Capsule CRM — Marketing automation:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Marketing add-on Grow your business from first click to loyal customer.”
- **Capsule CRM — GDPR compliance:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/terms/. Evidence: “GDPR”
- **EngageBay — Free plan:** Yes. Last verified 5 September 2026. Source: https://www.engagebay.com/. Evidence: “EngageBay offers a genuinely free plan — not a trial — that includes CRM, email marketing, live chat, and helpdesk features for up to 15 users.”
- **Capsule CRM — Free plan:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/free-crm/. Evidence: “Capsule CRM’s core features are completely free, forever. No hidden costs, no time limit.”
- **Capsule CRM — Free trial:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Free 14-day trial. No card required.”
- **EngageBay — Price for five users:** $63.7. Last verified 5 September 2026. Source: https://www.engagebay.com/pricing/all-in-one. Evidence: “All-in-One Starts at $12.74 USD”