# Close vs Capsule CRM for crm software

Close and Capsule CRM are closely matched for core workflows. Both offer a trial; both support API access, zapier, gdpr compliance, and sales pipelines. Close has confirmed sms. Capsule CRM has confirmed free plan, contact management, and email sequences.

## Key decision points

- Capsule CRM has confirmed free plan; free plan is not yet confirmed for Close.
- Capsule CRM has confirmed contact management; contact management is not yet confirmed for Close.
- Capsule CRM has confirmed email sequences; email sequences is not yet confirmed for Close.
- Close has confirmed sms; sms is not yet confirmed for Capsule CRM.

## Choose Close if…

- Choose Close if confirmed sms matters to you; this detail is not yet confirmed for Capsule CRM.

## Choose Capsule CRM if…

- Choose Capsule CRM if confirmed free plan matters to you; this detail is not yet confirmed for Close.
- Choose Capsule CRM if confirmed contact management matters to you; this detail is not yet confirmed for Close.
- Choose Capsule CRM if confirmed email sequences matters to you; this detail is not yet confirmed for Close.

## Features

| Feature | Close | Capsule CRM |
| --- | --- | --- |
| Contact management | Not confirmed | Yes (verified 5 September 2026; [source](https://capsulecrm.com/free-crm/)) |
| Sales pipelines | Yes (verified 5 September 2026; [source](https://close.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/free-crm/)) |
| Multiple pipelines | Yes (verified 5 September 2026; [source](https://close.com/pricing)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Email sync | Yes (verified 5 September 2026; [source](https://close.com/pricing)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Email tracking | Yes (verified 5 September 2026; [source](https://close.com/pricing)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Email sequences | Not confirmed | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Calling | Yes (verified 5 September 2026; [source](https://close.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/features/mobile-app/)) |
| SMS | Yes (verified 5 September 2026; [source](https://close.com/)) | Not confirmed |
| Lead scoring | Yes (verified 5 September 2026; [source](https://help.close.com/welcome-to-close-help)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Workflow automation | Yes (verified 5 September 2026; [source](https://close.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Forms | Yes (verified 5 September 2026; [source](https://close.com/pricing)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/integrations/)) |
| Meeting scheduling | Yes (verified 5 September 2026; [source](https://close.com/pricing)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/integrations/)) |
| Quotes | Not confirmed | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Sales forecasting | Yes (verified 5 September 2026; [source](https://close.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Custom fields | Yes (verified 5 September 2026; [source](https://close.com/pricing)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Custom objects | Yes (verified 5 September 2026; [source](https://close.com/pricing)) | Not confirmed |
| Team permissions | Yes (verified 5 September 2026; [source](https://close.com/pricing)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |
| Marketing automation | Yes (verified 5 September 2026; [source](https://close.com/pricing)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |

## Capacity

| Feature | Close | Capsule CRM |
| --- | --- | --- |
| Products | Not confirmed | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |

## Platforms

| Feature | Close | Capsule CRM |
| --- | --- | --- |
| Mobile apps | Yes (verified 5 September 2026; [source](https://close.com/pricing)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/features/mobile-app/)) |

## Technical

| Feature | Close | Capsule CRM |
| --- | --- | --- |
| API | Yes (verified 5 September 2026; [source](https://close.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/support/)) |
| Webhooks | Yes (verified 5 September 2026; [source](https://close.com/)) | Not confirmed |
| Zapier | Yes (verified 5 September 2026; [source](https://close.com/pricing)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/integrations/)) |

## Security and compliance

| Feature | Close | Capsule CRM |
| --- | --- | --- |
| GDPR compliance | Yes (verified 5 September 2026; [source](https://close.com/)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/terms/)) |

## Pricing

| Feature | Close | Capsule CRM |
| --- | --- | --- |
| Free plan | Not confirmed | Yes (verified 5 September 2026; [source](https://capsulecrm.com/free-crm/)) |
| Free trial | Yes (verified 5 September 2026; [source](https://close.com/pricing)) | Yes (verified 5 September 2026; [source](https://capsulecrm.com/signup/)) |

## Evidence

- **Capsule CRM — Contact management:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/free-crm/. Evidence: “Contact and deal management Keep up to 250 contacts with notes, emails, and files”
- **Close — Sales pipelines:** Yes. Last verified 5 September 2026. Source: https://close.com/. Evidence: “Lead & pipeline management”
- **Capsule CRM — Sales pipelines:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/free-crm/. Evidence: “Build your sales pipeline, then drag and drop deals through each stage to see progress quickly.”
- **Close — Multiple pipelines:** Yes. Last verified 5 September 2026. Source: https://close.com/pricing. Evidence: “Pipelines Create multiple opportunity pipelines to track different teams, products, or sales processes.”
- **Capsule CRM — Multiple pipelines:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Multiple Sales Pipelines”
- **Close — Email sync:** Yes. Last verified 5 September 2026. Source: https://close.com/pricing. Evidence: “Two-way email sync (send/receive)”
- **Capsule CRM — Email sync:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Advanced Mail Connection Use your Gmail or Outlook account to send emails now.”
- **Close — Email tracking:** Yes. Last verified 5 September 2026. Source: https://close.com/pricing. Evidence: “Email open tracking”
- **Capsule CRM — Email tracking:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Email Templates Avoid writing the same email over and over with a bank of reusable templates, ready to edit and send”
- **Capsule CRM — Email sequences:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Campaign builder Send emails to new customers.”
- **Close — Calling:** Yes. Last verified 5 September 2026. Source: https://close.com/. Evidence: “Built-in power dialer”
- **Capsule CRM — Calling:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/features/mobile-app/. Evidence: “Start calls, send messages, or compose emails directly from a contact's profile”
- **Close — SMS:** Yes. Last verified 5 September 2026. Source: https://close.com/. Evidence: “Email, calls, SMS — one inbox”
- **Close — Lead scoring:** Yes. Last verified 5 September 2026. Source: https://help.close.com/welcome-to-close-help. Evidence: “Lead Scoring”
- **Capsule CRM — Lead scoring:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Lead Scoring”
- **Close — Workflow automation:** Yes. Last verified 5 September 2026. Source: https://close.com/. Evidence: “Sales automation Workflows that automate and unlock your team”
- **Capsule CRM — Workflow automation:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Workflow Automations Define repeatable sales processes by configuring a series of tasks, email notifications or stage changes within pipeline/project boards”
- **Close — Forms:** Yes. Last verified 5 September 2026. Source: https://close.com/pricing. Evidence: “Forms Capture website leads with a no-code form builder.”
- **Capsule CRM — Forms:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/integrations/. Evidence: “Wufoo Forms Submit new contacts and leads directly into Capsule using a form on your website.”
- **Close — Meeting scheduling:** Yes. Last verified 5 September 2026. Source: https://close.com/pricing. Evidence: “Meetings + Scheduling”
- **Capsule CRM — Meeting scheduling:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/integrations/. Evidence: “Calendly Automatically create new Opportunities when your leads book calls in Calendly.”
- **Capsule CRM — Quotes:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Quotes”
- **Capsule CRM — Products:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Products”
- **Close — Sales forecasting:** Yes. Last verified 5 September 2026. Source: https://close.com/. Evidence: “Reporting Pipeline, activity, forecasting”
- **Capsule CRM — Sales forecasting:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Advanced Sales Reporting More in depth reports so you can get visibility on your sales forecast”
- **Close — Custom fields:** Yes. Last verified 5 September 2026. Source: https://close.com/pricing. Evidence: “Custom Fields Customize Close to store data unique to your business on Leads, Contacts, and Opportunities.”
- **Capsule CRM — Custom fields:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “5 custom fields”
- **Close — Custom objects:** Yes. Last verified 5 September 2026. Source: https://close.com/pricing. Evidence: “Custom Objects Create your own unique CRM objects to store and associate with Leads in Close.”
- **Close — Team permissions:** Yes. Last verified 5 September 2026. Source: https://close.com/pricing. Evidence: “Roles and permissions Control a user's accessibility within Close by assigning them to one of four predefined roles.”
- **Capsule CRM — Team permissions:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Team & Access Controls”
- **Close — Mobile apps:** Yes. Last verified 5 September 2026. Source: https://close.com/pricing. Evidence: “Mobile app Manage the CRM, make & receive calls and texts, and review reports on the go. Available for iOS & Android.”
- **Capsule CRM — Mobile apps:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/features/mobile-app/. Evidence: “Capsule Mobile CRM App for iOS and Android”
- **Close — API:** Yes. Last verified 5 September 2026. Source: https://close.com/. Evidence: “Build on Close REST API, webhooks, and MCP server.”
- **Capsule CRM — API:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/support/. Evidence: “Developer API Use our API to integrate Capsule with other Apps.”
- **Close — Webhooks:** Yes. Last verified 5 September 2026. Source: https://close.com/. Evidence: “Build on Close REST API, webhooks, and MCP server.”
- **Close — Zapier:** Yes. Last verified 5 September 2026. Source: https://close.com/pricing. Evidence: “Zapier Connect with 2000+ third-party apps through Zapier.”
- **Capsule CRM — Zapier:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/integrations/. Evidence: “Zapier Use the Capsule Zapier CRM integration and find more ways to automate CRM tasks.”
- **Close — Marketing automation:** Yes. Last verified 5 September 2026. Source: https://close.com/pricing. Evidence: “Automated Workflows Automate outreach (SMS, emails, calls)”
- **Capsule CRM — Marketing automation:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Marketing add-on Grow your business from first click to loyal customer.”
- **Close — GDPR compliance:** Yes. Last verified 5 September 2026. Source: https://close.com/. Evidence: “GDPR”
- **Capsule CRM — GDPR compliance:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/terms/. Evidence: “GDPR”
- **Capsule CRM — Free plan:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/free-crm/. Evidence: “Capsule CRM’s core features are completely free, forever. No hidden costs, no time limit.”
- **Close — Free trial:** Yes. Last verified 5 September 2026. Source: https://close.com/pricing. Evidence: “Try for free”
- **Capsule CRM — Free trial:** Yes. Last verified 5 September 2026. Source: https://capsulecrm.com/signup/. Evidence: “Free 14-day trial. No card required.”