{
  "schemaVersion": 1,
  "id": "appointlet-vs-zoho-bookings",
  "products": [
    "appointlet",
    "zoho-bookings"
  ],
  "conclusion": "Appointlet and Zoho Bookings are closely matched for core workflows. Both support round-robin scheduling, multi-location support, deposits, full payment at booking, and stripe integration. Zoho Bookings has confirmed individual bookings, team bookings, gdpr compliance, and recurring appointments.",
  "decisionPoints": [
    {
      "path": "vertical.individualBookings",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "Zoho Bookings has confirmed individual bookings; individual bookings is not yet confirmed for Appointlet."
    },
    {
      "path": "vertical.teamBookings",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "Zoho Bookings has confirmed team bookings; team bookings is not yet confirmed for Appointlet."
    },
    {
      "path": "vertical.gdprCompliance",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "Zoho Bookings has confirmed gdpr compliance; gdpr compliance is not yet confirmed for Appointlet."
    },
    {
      "path": "vertical.recurringAppointments",
      "importance": 8,
      "kind": "evidence-gap",
      "text": "Zoho Bookings has confirmed recurring appointments; recurring appointments is not yet confirmed for Appointlet."
    }
  ],
  "sharedStrengths": [
    {
      "path": "vertical.roundRobinScheduling",
      "label": "Round-robin scheduling",
      "importance": 9
    },
    {
      "path": "vertical.multiLocationSupport",
      "label": "Multi-location support",
      "importance": 9
    },
    {
      "path": "vertical.deposits",
      "label": "Deposits",
      "importance": 9
    },
    {
      "path": "vertical.fullPaymentAtBooking",
      "label": "Full payment at booking",
      "importance": 8
    },
    {
      "path": "vertical.stripeIntegration",
      "label": "Stripe integration",
      "importance": 8
    }
  ],
  "coverage": {
    "a": 53,
    "b": 62,
    "gap": 9
  },
  "facts": [
    {
      "path": "vertical.individualBookings",
      "label": "Individual bookings",
      "group": "Booking types",
      "importance": 9,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "One-on-one Allow invitees to book one-on-one appointments with you.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.teamBookings",
      "label": "Team bookings",
      "group": "Booking types",
      "importance": 9,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Collective Use collective bookings (appointments with multiple hosts) to meet customers as a team.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.roundRobinScheduling",
      "label": "Round-robin scheduling",
      "group": "Booking types",
      "importance": 9,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ffc2ea82ed599225"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ffc2ea82ed599225",
            "excerpt": "Round robin (meeting distribution)",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Round robin distribution Choose from four algorithms to distribute appointments across your users: load-balancing, priority-based, round-robin, or the default method.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.groupBookings",
      "label": "Group bookings",
      "group": "Booking types",
      "importance": 7,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-63d2d208bcff855d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-63d2d208bcff855d",
            "excerpt": "we support the option to schedule group meetings with multiple attendees",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Group Ideal for workshops or classes where you organize a session for a group of participants.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.recurringAppointments",
      "label": "Recurring appointments",
      "group": "Booking types",
      "importance": 8,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Recurring one-on-one bookings Create one-on-one meetings that repeat at a custom frequency.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multiLocationSupport",
      "label": "Multi-location support",
      "group": "Operations",
      "importance": 9,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-63d2d208bcff855d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-63d2d208bcff855d",
            "excerpt": "Locations are assigned at the meeting type level.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-bf5aa2cbcaa4a4c2"
        ],
        "evidence": [
          {
            "sourceId": "ingest-bf5aa2cbcaa4a4c2",
            "excerpt": "Create workspaces to oversee appointments for different branches or departments.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.staffCalendars",
      "label": "Staff calendars",
      "group": "Operations",
      "importance": 8,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.resourceBooking",
      "label": "Resource booking",
      "group": "Operations",
      "importance": 8,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Resource Book or rent resources like rooms and equipment.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.bufferTimes",
      "label": "Buffer times",
      "group": "Operations",
      "importance": 6,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ffc2ea82ed599225"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ffc2ea82ed599225",
            "excerpt": "Meeting Buffers (scheduled breaks)",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.waitingLists",
      "label": "Waiting lists",
      "group": "Operations",
      "importance": 6,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.deposits",
      "label": "Deposits",
      "group": "Payments",
      "importance": 9,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-c3fba12c04c9229b"
        ],
        "evidence": [
          {
            "sourceId": "ingest-c3fba12c04c9229b",
            "excerpt": "Get paid up front to hold the spot",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-6bf9a2782ebb2956"
        ],
        "evidence": [
          {
            "sourceId": "ingest-6bf9a2782ebb2956",
            "excerpt": "After setting the price for your appointment, choose whether to collect a full payment or a deposit.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.fullPaymentAtBooking",
      "label": "Full payment at booking",
      "group": "Payments",
      "importance": 8,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-c3fba12c04c9229b"
        ],
        "evidence": [
          {
            "sourceId": "ingest-c3fba12c04c9229b",
            "excerpt": "Attendees will be required to pay that amount in order complete their booking.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-6bf9a2782ebb2956"
        ],
        "evidence": [
          {
            "sourceId": "ingest-6bf9a2782ebb2956",
            "excerpt": "After setting the price for your appointment, choose whether to collect a full payment or a deposit.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.cancellationFees",
      "label": "Cancellation fees",
      "group": "Payments",
      "importance": 7,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-e636188cca15a432"
        ],
        "evidence": [
          {
            "sourceId": "ingest-e636188cca15a432",
            "excerpt": "a cancellation fee of 10% of the total charge will be assessed",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.stripeIntegration",
      "label": "Stripe integration",
      "group": "Payments",
      "importance": 8,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-c3fba12c04c9229b"
        ],
        "evidence": [
          {
            "sourceId": "ingest-c3fba12c04c9229b",
            "excerpt": "Stripe",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-15b47cb8620c0f6a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-15b47cb8620c0f6a",
            "excerpt": "Stripe Connect with Stripe to collect payments for your appointments.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.paypalIntegration",
      "label": "PayPal integration",
      "group": "Payments",
      "importance": 6,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-c3fba12c04c9229b"
        ],
        "evidence": [
          {
            "sourceId": "ingest-c3fba12c04c9229b",
            "excerpt": "Paypal",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-15b47cb8620c0f6a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-15b47cb8620c0f6a",
            "excerpt": "PayPal Connect with PayPal to collect payments for your appointments.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.googleCalendarIntegration",
      "label": "Google Calendar integration",
      "group": "Calendars and meetings",
      "importance": 8,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-67bc66da54db1913"
        ],
        "evidence": [
          {
            "sourceId": "ingest-67bc66da54db1913",
            "excerpt": "Appointlet seamlessly integrates with your Google Calendar",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-47326400c147eb9e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-47326400c147eb9e",
            "excerpt": "You can sync Google Calendar, Outlook Calendar, Zoho Calendar, and your Zoho CRM calendar to check your availability and get booked accordingly.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.outlookIntegration",
      "label": "Outlook integration",
      "group": "Calendars and meetings",
      "importance": 8,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-cc3415ceee77d6e6"
        ],
        "evidence": [
          {
            "sourceId": "ingest-cc3415ceee77d6e6",
            "excerpt": "Appointlet integrates with Office seamlessly",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-47326400c147eb9e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-47326400c147eb9e",
            "excerpt": "You can sync Google Calendar, Outlook Calendar, Zoho Calendar, and your Zoho CRM calendar to check your availability and get booked accordingly.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.iCloudCalendarIntegration",
      "label": "iCloud Calendar integration",
      "group": "Calendars and meetings",
      "importance": 6,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.zoomIntegration",
      "label": "Zoom integration",
      "group": "Calendars and meetings",
      "importance": 7,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-c3fba12c04c9229b"
        ],
        "evidence": [
          {
            "sourceId": "ingest-c3fba12c04c9229b",
            "excerpt": "Zoom",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-15b47cb8620c0f6a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-15b47cb8620c0f6a",
            "excerpt": "Zoom Include Zoom links for virtual meetings scheduled via Zoho Bookings.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.microsoftTeamsIntegration",
      "label": "Microsoft Teams integration",
      "group": "Calendars and meetings",
      "importance": 7,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-c3fba12c04c9229b"
        ],
        "evidence": [
          {
            "sourceId": "ingest-c3fba12c04c9229b",
            "excerpt": "Microsoft Teams",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-15b47cb8620c0f6a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-15b47cb8620c0f6a",
            "excerpt": "Microsoft Teams Automatically add the Microsoft Teams link for all virtual meetings scheduled.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.googleMeetIntegration",
      "label": "Google Meet integration",
      "group": "Calendars and meetings",
      "importance": 7,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-c3fba12c04c9229b"
        ],
        "evidence": [
          {
            "sourceId": "ingest-c3fba12c04c9229b",
            "excerpt": "Google Meet",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-15b47cb8620c0f6a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-15b47cb8620c0f6a",
            "excerpt": "Google Meet Automatically share the Google Meet link for Zoho Bookings events.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.smsReminders",
      "label": "SMS reminders",
      "group": "Reminders",
      "importance": 8,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-63d2d208bcff855d"
        ],
        "evidence": [
          {
            "sourceId": "ingest-63d2d208bcff855d",
            "excerpt": "Check out our Zapier integration to set up SMS reminders",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "SMS workflows Design customized SMS notification workflows that are triggered based on scheduled events or other conditions.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.emailReminders",
      "label": "Email reminders",
      "group": "Reminders",
      "importance": 8,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-ffc2ea82ed599225"
        ],
        "evidence": [
          {
            "sourceId": "ingest-ffc2ea82ed599225",
            "excerpt": "Automated meeting reminders",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Email notifications and reminders",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsappReminders",
      "label": "WhatsApp reminders",
      "group": "Reminders",
      "importance": 8,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-0f165bcdc5fcf3a6"
        ],
        "evidence": [
          {
            "sourceId": "ingest-0f165bcdc5fcf3a6",
            "excerpt": "Send notifications and reminders through WhatsApp.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customBookingPages",
      "label": "Custom booking pages",
      "group": "Branding",
      "importance": 7,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-be78c4e96a51cda4"
        ],
        "evidence": [
          {
            "sourceId": "ingest-be78c4e96a51cda4",
            "excerpt": "Add your company's logo, name and brand colors to the scheduler",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
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          "ingest-bf5aa2cbcaa4a4c2"
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        "evidence": [
          {
            "sourceId": "ingest-bf5aa2cbcaa4a4c2",
            "excerpt": "Customize your booking page on your own, or let AI create one based on your website.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customDomain",
      "label": "Custom domain",
      "group": "Branding",
      "importance": 6,
      "includeInCoverage": true,
      "appointlet": {
        "value": false,
        "status": "verified",
        "sourceIds": [
          "ingest-63d2d208bcff855d"
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        "evidence": [
          {
            "sourceId": "ingest-63d2d208bcff855d",
            "excerpt": "No, we do not currently offer a white label program at this time.",
            "supports": "negative"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
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          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Custom domain White label the booking URL with your brand name.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.removeVendorBranding",
      "label": "Remove vendor branding",
      "group": "Branding",
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      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
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          "ingest-ffc2ea82ed599225"
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        "evidence": [
          {
            "sourceId": "ingest-ffc2ea82ed599225",
            "excerpt": "Remove Appointlet branding",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
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        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "White labeling Remove Zoho Bookings branding from your booking page and stay in line with your organization's branding preferences.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.intakeForms",
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      "includeInCoverage": true,
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        "evidence": [
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            "sourceId": "ingest-ffc2ea82ed599225",
            "excerpt": "Custom intake forms",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
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      }
    },
    {
      "path": "vertical.customerDatabase",
      "label": "Customer database",
      "group": "Customer management",
      "importance": 7,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
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      },
      "zoho-bookings": {
        "value": null,
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        "sourceIds": [],
        "evidence": [],
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      }
    },
    {
      "path": "vertical.packages",
      "label": "Packages",
      "group": "Sales",
      "importance": 6,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.memberships",
      "label": "Memberships",
      "group": "Sales",
      "importance": 6,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.giftCards",
      "label": "Gift cards",
      "group": "Sales",
      "importance": 5,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
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        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.coupons",
      "label": "Coupons",
      "group": "Sales",
      "importance": 5,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
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      },
      "zoho-bookings": {
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        "sourceIds": [],
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      }
    },
    {
      "path": "technical.api",
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      "importance": 6,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
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      },
      "zoho-bookings": {
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        "evidence": [
          {
            "sourceId": "ingest-15b47cb8620c0f6a",
            "excerpt": "Zoho Bookings APIs Make use of Zoho Bookings APIs to build custom integrations with other apps.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.webhooks",
      "label": "Webhooks",
      "group": "Technical",
      "importance": 5,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
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        "evidence": [
          {
            "sourceId": "ingest-ffc2ea82ed599225",
            "excerpt": "Booking webhooks",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "technical.zapier",
      "label": "Zapier",
      "group": "Technical",
      "importance": 5,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
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        "evidence": [
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            "sourceId": "ingest-c3fba12c04c9229b",
            "excerpt": "Zapier",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
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        "evidence": [
          {
            "sourceId": "ingest-15b47cb8620c0f6a",
            "excerpt": "Zapier Easily integrate Zoho Bookings with other business apps via Zapier.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Technical",
      "importance": 7,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
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      "zoho-bookings": {
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        "evidence": [
          {
            "sourceId": "ingest-bf5aa2cbcaa4a4c2",
            "excerpt": "Share booking links or join meetings instantly from your iOS or Android device.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "group": "Compliance",
      "importance": 9,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
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      "zoho-bookings": {
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          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Is Zoho Bookings GDPR compliant? Yes, and you may read more about the GDPR compliance here.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.hipaaSupport",
      "label": "HIPAA support",
      "group": "Compliance",
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      "appointlet": {
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    },
    {
      "path": "pricing.costForOneUser",
      "label": "Price for one user",
      "group": "Pricing",
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      "includeInCoverage": true,
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    },
    {
      "path": "pricing.costForFiveUsers",
      "label": "Price for five users",
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        "value": null,
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      },
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    },
    {
      "path": "pricing.freeTier",
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      "group": "Pricing",
      "importance": 7,
      "includeInCoverage": true,
      "appointlet": {
        "value": true,
        "status": "verified",
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        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
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            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Forever Free Plan For solo users who need the fundamentals of scheduling software One user | Online meetings | Notification emails and reminders.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "pricing.trial",
      "label": "Free trial",
      "group": "Pricing",
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        "value": true,
        "status": "verified",
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        "evidence": [
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        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
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          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "commercial.affiliateProgramme",
      "label": "Affiliate programme",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
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        "status": "unknown",
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      },
      "zoho-bookings": {
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      }
    },
    {
      "path": "commercial.commissionDescription",
      "label": "Affiliate commission",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "appointlet": {
        "value": null,
        "status": "unknown",
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      },
      "zoho-bookings": {
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    ],
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}