{
  "schemaVersion": 1,
  "id": "amelia-vs-zoho-bookings",
  "products": [
    "amelia",
    "zoho-bookings"
  ],
  "conclusion": "Amelia and Zoho Bookings are closely matched for core workflows. Both support multi-location support, deposits, gdpr compliance, recurring appointments, and resource booking. Amelia has confirmed staff calendars. Zoho Bookings has confirmed individual bookings, team bookings, and round-robin scheduling.",
  "decisionPoints": [
    {
      "path": "vertical.individualBookings",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "Zoho Bookings has confirmed individual bookings; individual bookings is not yet confirmed for Amelia."
    },
    {
      "path": "vertical.teamBookings",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "Zoho Bookings has confirmed team bookings; team bookings is not yet confirmed for Amelia."
    },
    {
      "path": "vertical.roundRobinScheduling",
      "importance": 9,
      "kind": "evidence-gap",
      "text": "Zoho Bookings has confirmed round-robin scheduling; round-robin scheduling is not yet confirmed for Amelia."
    },
    {
      "path": "vertical.staffCalendars",
      "importance": 8,
      "kind": "evidence-gap",
      "text": "Amelia has confirmed staff calendars; staff calendars is not yet confirmed for Zoho Bookings."
    }
  ],
  "sharedStrengths": [
    {
      "path": "vertical.multiLocationSupport",
      "label": "Multi-location support",
      "importance": 9
    },
    {
      "path": "vertical.deposits",
      "label": "Deposits",
      "importance": 9
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "importance": 9
    },
    {
      "path": "vertical.recurringAppointments",
      "label": "Recurring appointments",
      "importance": 8
    },
    {
      "path": "vertical.resourceBooking",
      "label": "Resource booking",
      "importance": 8
    }
  ],
  "coverage": {
    "a": 62,
    "b": 62,
    "gap": 0
  },
  "facts": [
    {
      "path": "vertical.individualBookings",
      "label": "Individual bookings",
      "group": "Booking types",
      "importance": 9,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "One-on-one Allow invitees to book one-on-one appointments with you.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.teamBookings",
      "label": "Team bookings",
      "group": "Booking types",
      "importance": 9,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Collective Use collective bookings (appointments with multiple hosts) to meet customers as a team.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.roundRobinScheduling",
      "label": "Round-robin scheduling",
      "group": "Booking types",
      "importance": 9,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Round robin distribution Choose from four algorithms to distribute appointments across your users: load-balancing, priority-based, round-robin, or the default method.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.groupBookings",
      "label": "Group bookings",
      "group": "Booking types",
      "importance": 7,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "Group Bookings Appointments do not always have to be individual - Amelia supports group bookings as well (e.g., for group excursions). Each service can have minimum and maximum capacity.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Group Ideal for workshops or classes where you organize a session for a group of participants.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.recurringAppointments",
      "label": "Recurring appointments",
      "group": "Booking types",
      "importance": 8,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "Recurring Appointments Make your customers return by letting them schedule recurring appointments with the Amelia WordPress appointment and event plugin. The recurrence can happen daily, weekly, monthly or yearly.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Recurring one-on-one bookings Create one-on-one meetings that repeat at a custom frequency.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.multiLocationSupport",
      "label": "Multi-location support",
      "group": "Operations",
      "importance": 9,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "Manage multiple locations If you have several business locations, you can efficiently manage this with Amelia, storing contact data, address, and geolocation.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-bf5aa2cbcaa4a4c2"
        ],
        "evidence": [
          {
            "sourceId": "ingest-bf5aa2cbcaa4a4c2",
            "excerpt": "Create workspaces to oversee appointments for different branches or departments.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.staffCalendars",
      "label": "Staff calendars",
      "group": "Operations",
      "importance": 8,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-0bc3c544ef7a933f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-0bc3c544ef7a933f",
            "excerpt": "Employee scheduling & calendar sync Assign services to specific staff, set individual hours and days off, and let clients pick their provider. Each employee has their own calendar and Google , Outlook , and Apple Calendar sync.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.resourceBooking",
      "label": "Resource booking",
      "group": "Operations",
      "importance": 8,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "Resources Share resources such as rooms, equipment, cars, chairs, and more among employees efficiently. The Amelia WordPress appointments and events plugin displays available time slots according to resource availability. Once all resources are booked, no further time slots will be available.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Resource Book or rent resources like rooms and equipment.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.bufferTimes",
      "label": "Buffer times",
      "group": "Operations",
      "importance": 6,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-0bc3c544ef7a933f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-0bc3c544ef7a933f",
            "excerpt": "Buffer time before & after Need 15 minutes to prep or clean up between clients? Amelia’s buffer time feature allows you to set the time you need before or after the appointment, and this time slot will be unavailable for booking in the booking calendar.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.waitingLists",
      "label": "Waiting lists",
      "group": "Operations",
      "importance": 6,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "Waiting List Allow customers to join a waiting list and hold their spot until openings become available.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.deposits",
      "label": "Deposits",
      "group": "Payments",
      "importance": 9,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "Deposit Payments When deposit payments are set, customers will be required to pay a certain amount during the booking, while the remaining balance can be paid on the spot or through a personalized payment link sent via email or within their customer panel.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-6bf9a2782ebb2956"
        ],
        "evidence": [
          {
            "sourceId": "ingest-6bf9a2782ebb2956",
            "excerpt": "After setting the price for your appointment, choose whether to collect a full payment or a deposit.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.fullPaymentAtBooking",
      "label": "Full payment at booking",
      "group": "Payments",
      "importance": 8,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-6bf9a2782ebb2956"
        ],
        "evidence": [
          {
            "sourceId": "ingest-6bf9a2782ebb2956",
            "excerpt": "After setting the price for your appointment, choose whether to collect a full payment or a deposit.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.cancellationFees",
      "label": "Cancellation fees",
      "group": "Payments",
      "importance": 7,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.stripeIntegration",
      "label": "Stripe integration",
      "group": "Payments",
      "importance": 8,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "Online Payments With online payment integrations like PayPal, Mollie, RazorPay, Stripe, WooCommerce, Square, Barion, and more, your customers can enjoy secure and convenient payment options while shopping online.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-15b47cb8620c0f6a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-15b47cb8620c0f6a",
            "excerpt": "Stripe Connect with Stripe to collect payments for your appointments.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.paypalIntegration",
      "label": "PayPal integration",
      "group": "Payments",
      "importance": 6,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "Online Payments With online payment integrations like PayPal, Mollie, RazorPay, Stripe, WooCommerce, Square, Barion, and more, your customers can enjoy secure and convenient payment options while shopping online.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-15b47cb8620c0f6a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-15b47cb8620c0f6a",
            "excerpt": "PayPal Connect with PayPal to collect payments for your appointments.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.googleCalendarIntegration",
      "label": "Google Calendar integration",
      "group": "Calendars and meetings",
      "importance": 8,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "Google Calendar Synchronization Google Calendar is a time-management and scheduling calendar service developed by Google. It allows users to create and edit events.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-47326400c147eb9e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-47326400c147eb9e",
            "excerpt": "You can sync Google Calendar, Outlook Calendar, Zoho Calendar, and your Zoho CRM calendar to check your availability and get booked accordingly.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.outlookIntegration",
      "label": "Outlook integration",
      "group": "Calendars and meetings",
      "importance": 8,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "Outlook Calendar Synchronisation Employees can connect their Outlook calendar to sync Amelia appointments and events with availability from their calendar.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-47326400c147eb9e"
        ],
        "evidence": [
          {
            "sourceId": "ingest-47326400c147eb9e",
            "excerpt": "You can sync Google Calendar, Outlook Calendar, Zoho Calendar, and your Zoho CRM calendar to check your availability and get booked accordingly.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.iCloudCalendarIntegration",
      "label": "iCloud Calendar integration",
      "group": "Calendars and meetings",
      "importance": 6,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.zoomIntegration",
      "label": "Zoom integration",
      "group": "Calendars and meetings",
      "importance": 7,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "Native Zoom integration In a few clicks, you can connect your Zoom account with Amelia. Now your customers can book online appointments and events, and get a link to access them in the notification.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-15b47cb8620c0f6a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-15b47cb8620c0f6a",
            "excerpt": "Zoom Include Zoom links for virtual meetings scheduled via Zoho Bookings.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.microsoftTeamsIntegration",
      "label": "Microsoft Teams integration",
      "group": "Calendars and meetings",
      "importance": 7,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-173e94d0acd92c5f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-173e94d0acd92c5f",
            "excerpt": "Microsoft Teams Integration",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-15b47cb8620c0f6a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-15b47cb8620c0f6a",
            "excerpt": "Microsoft Teams Automatically add the Microsoft Teams link for all virtual meetings scheduled.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.googleMeetIntegration",
      "label": "Google Meet integration",
      "group": "Calendars and meetings",
      "importance": 7,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "Google Meet integration Let your customers schedule online virtual meetings and book online events while getting instant confirmation and access links in the notifications for Google meet.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-15b47cb8620c0f6a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-15b47cb8620c0f6a",
            "excerpt": "Google Meet Automatically share the Google Meet link for Zoho Bookings events.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.smsReminders",
      "label": "SMS reminders",
      "group": "Reminders",
      "importance": 8,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-0bc3c544ef7a933f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-0bc3c544ef7a933f",
            "excerpt": "Automated SMS, email, & WhatsApp notifications Keep your customers updated about upcoming events and appointments with scheduled automatic SMS, WhatsApp and Email confirmations, follow-ups, and reminders, and reduce no-shows to a great extent.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "SMS workflows Design customized SMS notification workflows that are triggered based on scheduled events or other conditions.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.emailReminders",
      "label": "Email reminders",
      "group": "Reminders",
      "importance": 8,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-0bc3c544ef7a933f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-0bc3c544ef7a933f",
            "excerpt": "Automated SMS, email, & WhatsApp notifications Keep your customers updated about upcoming events and appointments with scheduled automatic SMS, WhatsApp and Email confirmations, follow-ups, and reminders, and reduce no-shows to a great extent.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Email notifications and reminders",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.whatsappReminders",
      "label": "WhatsApp reminders",
      "group": "Reminders",
      "importance": 8,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-0bc3c544ef7a933f"
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        "evidence": [
          {
            "sourceId": "ingest-0bc3c544ef7a933f",
            "excerpt": "Automated SMS, email, & WhatsApp notifications Keep your customers updated about upcoming events and appointments with scheduled automatic SMS, WhatsApp and Email confirmations, follow-ups, and reminders, and reduce no-shows to a great extent.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
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        ],
        "evidence": [
          {
            "sourceId": "ingest-0f165bcdc5fcf3a6",
            "excerpt": "Send notifications and reminders through WhatsApp.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customBookingPages",
      "label": "Custom booking pages",
      "group": "Branding",
      "importance": 7,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": true,
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        "sourceIds": [
          "ingest-bf5aa2cbcaa4a4c2"
        ],
        "evidence": [
          {
            "sourceId": "ingest-bf5aa2cbcaa4a4c2",
            "excerpt": "Customize your booking page on your own, or let AI create one based on your website.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.customDomain",
      "label": "Custom domain",
      "group": "Branding",
      "importance": 6,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
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        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": true,
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          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Custom domain White label the booking URL with your brand name.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.removeVendorBranding",
      "label": "Remove vendor branding",
      "group": "Branding",
      "importance": 6,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": true,
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        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "White labeling Remove Zoho Bookings branding from your booking page and stay in line with your organization's branding preferences.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.intakeForms",
      "label": "Intake forms",
      "group": "Customer management",
      "importance": 7,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-0bc3c544ef7a933f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-0bc3c544ef7a933f",
            "excerpt": "Custom intake forms Use custom fields to create intake forms and ask your customers questions you need to have answered before the appointment. Collect health history, preferences, or special requests right in the booking flow.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.customerDatabase",
      "label": "Customer database",
      "group": "Customer management",
      "importance": 7,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
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        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "Customer Management Easily view and manage customer profiles, booking history, and contact information in one centralized dashboard.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.packages",
      "label": "Packages",
      "group": "Sales",
      "importance": 6,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "Packages of Services Encourage your customers to buy more by bundling single or multiple services in a package of appointments. Set the price for the whole package so your customers can have a discount when purchasing the package of services.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.memberships",
      "label": "Memberships",
      "group": "Sales",
      "importance": 6,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.giftCards",
      "label": "Gift cards",
      "group": "Sales",
      "importance": 5,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "vertical.coupons",
      "label": "Coupons",
      "group": "Sales",
      "importance": 5,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "Discount Coupons Create and track usage of discount coupons - for all or some specific services, with a particular usage limit, a fixed amount discount or percentage.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "technical.api",
      "label": "API",
      "group": "Technical",
      "importance": 6,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "REST APIs management Unlock the potential of our REST APIs with a developer license, empowering you to extend integrations and customize the booking process to your unique needs.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
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        ],
        "evidence": [
          {
            "sourceId": "ingest-15b47cb8620c0f6a",
            "excerpt": "Zoho Bookings APIs Make use of Zoho Bookings APIs to build custom integrations with other apps.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "technical.webhooks",
      "label": "Webhooks",
      "group": "Technical",
      "importance": 5,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-f63bed622e9f67c5"
        ],
        "evidence": [
          {
            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "Web Hooks Connect Amelia with third party applications and send appointments and events data after each booking, canceling and/or rescheduling action.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      }
    },
    {
      "path": "technical.zapier",
      "label": "Zapier",
      "group": "Technical",
      "importance": 5,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
        "evidence": [],
        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-15b47cb8620c0f6a"
        ],
        "evidence": [
          {
            "sourceId": "ingest-15b47cb8620c0f6a",
            "excerpt": "Zapier Easily integrate Zoho Bookings with other business apps via Zapier.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.mobileApps",
      "label": "Mobile apps",
      "group": "Technical",
      "importance": 7,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-173e94d0acd92c5f"
        ],
        "evidence": [
          {
            "sourceId": "ingest-173e94d0acd92c5f",
            "excerpt": "Mobile App NEW",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-bf5aa2cbcaa4a4c2"
        ],
        "evidence": [
          {
            "sourceId": "ingest-bf5aa2cbcaa4a4c2",
            "excerpt": "Share booking links or join meetings instantly from your iOS or Android device.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.gdprCompliance",
      "label": "GDPR compliance",
      "group": "Compliance",
      "importance": 9,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
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        ],
        "evidence": [
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            "sourceId": "ingest-f63bed622e9f67c5",
            "excerpt": "GDPR compliance Amelia does not store any customers’ data in compliance with GDPR. In Amelia Customer Panel, your customers can access, manage, and delete their personal data at any point in time.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
        "status": "verified",
        "sourceIds": [
          "ingest-604127df57f3a0ef"
        ],
        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Is Zoho Bookings GDPR compliant? Yes, and you may read more about the GDPR compliance here.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "vertical.hipaaSupport",
      "label": "HIPAA support",
      "group": "Compliance",
      "importance": 9,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
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        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
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        "verifiedAt": null
      }
    },
    {
      "path": "pricing.costForOneUser",
      "label": "Price for one user",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
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      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
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        "verifiedAt": null
      }
    },
    {
      "path": "pricing.costForFiveUsers",
      "label": "Price for five users",
      "group": "Pricing",
      "importance": 9,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
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      },
      "zoho-bookings": {
        "value": null,
        "status": "unknown",
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        "verifiedAt": null
      }
    },
    {
      "path": "pricing.freeTier",
      "label": "Free plan",
      "group": "Pricing",
      "importance": 7,
      "includeInCoverage": true,
      "amelia": {
        "value": true,
        "status": "verified",
        "sourceIds": [
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        "evidence": [
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            "sourceId": "ingest-173e94d0acd92c5f",
            "excerpt": "Amelia also offers a free limited version that works perfectly for individuals or small businesses that need an appointment booking solution.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
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        "sourceIds": [
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        "evidence": [
          {
            "sourceId": "ingest-604127df57f3a0ef",
            "excerpt": "Forever Free Plan For solo users who need the fundamentals of scheduling software One user | Online meetings | Notification emails and reminders.",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "pricing.trial",
      "label": "Free trial",
      "group": "Pricing",
      "importance": 5,
      "includeInCoverage": true,
      "amelia": {
        "value": false,
        "status": "verified",
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        "evidence": [
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            "sourceId": "ingest-173e94d0acd92c5f",
            "excerpt": "We do not provide any free trials, but we do have a 15-day money-back guarantee for new subscriptions.",
            "supports": "negative"
          }
        ],
        "verifiedAt": "2026-09-04"
      },
      "zoho-bookings": {
        "value": true,
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        "evidence": [
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            "excerpt": "Take the 15-day free trial",
            "supports": "positive"
          }
        ],
        "verifiedAt": "2026-09-04"
      }
    },
    {
      "path": "commercial.affiliateProgramme",
      "label": "Affiliate programme",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
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      },
      "zoho-bookings": {
        "value": null,
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        "verifiedAt": null
      }
    },
    {
      "path": "commercial.commissionDescription",
      "label": "Affiliate commission",
      "group": "Commercial",
      "importance": 3,
      "includeInCoverage": true,
      "amelia": {
        "value": null,
        "status": "unknown",
        "sourceIds": [],
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        "verifiedAt": null
      },
      "zoho-bookings": {
        "value": null,
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      }
    }
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      },
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        "url": "https://wpamelia.com/features/",
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    ],
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      },
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      },
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      },
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        "id": "ingest-6bf9a2782ebb2956",
        "url": "https://www.zoho.com/bookings/integrations/payment-gateway.html",
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        "publisher": "Zoho Bookings",
        "kind": "vendor",
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      },
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        "publisher": "Zoho Bookings",
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      },
      {
        "id": "ingest-0f165bcdc5fcf3a6",
        "url": "https://www.zoho.com/bookings/integrations/whatsapp.html",
        "title": "Schedule appointments and send notifications via WhatsApp",
        "publisher": "Zoho Bookings",
        "kind": "vendor",
        "accessedAt": "2026-09-04"
      }
    ]
  }
}